ERN854 - Wagon Wheel Lodge

Accommodations were great as usual. Cabin was clean and well stocked. Daily linen exchange service was easy and staff was very friendly and helpful.

Customer services responded immediately to a couple issues. Service was excellent

A few housekeeping issues that we noticed. A leak in the fish room. It was addressed, but it continued to leak periodically. Just fyi! There was an outlet in the cowboy room’s bathroom that didn’t work on our last night. It was only noticed when a phone didn’t charge on the last night. Also that shower light went out during our stay! ❤️The cleaners might focus attention on the cob webs. 🙂 The cabin was beautiful and perfect for our girls weekend to TLC! ThNk you!

We love the house because of the rooms and house sizes. However the house needs a overall dusting and spraying for spiders.

The house was great!! Bed/bathroom set-up was perfect, game room was such fun!

It is always a pleasure to stay in Cabin 854. The rooms and facilities are excellent. We will return again next year. The refrigerators, stove and other aspects of the kitchen are very good. The game room is perfect for everyone meeting there in the evenings.

Everyone was extremely helpful with every aspect of our cabin vacation!! When Cory came to check TV remotes and the hot tub issue, he was super knowledgeable and very pleasant.

Everything was great and the cabin was clean. We were allowed to check in early and it worked out great for our group. We will definitely visit again.

Everything was great! The house was clean, spacious, and comfortable. We really enjoyed the bottom floor of the house. It is open was able to keep us all together in one area. Also the courtesy call was a nice touch.

Wonderful cabin, very clean, all around great experience, would recommend to others.

Beautiful place to stay - Wagon Wheel Lodge. Any questions I had were answered quickly. There were some issues with the refrigerator in the kitchen but I reported them.

Our whole family came to a 60th anniversary celebration and we all had a wonderful experience. Everything we needed was at the house. The air conditioner took a little while to start but your people were on it right away.

Instructions were detailed and easy to understand Everyone I spoke with was so hospitable and helpful

Much fun. Could use a little touch up. Just needed an upgrade.

Location was great, great for family getting in the mountains.

House was ready before 4. The hot water heater stayed lit this time and the house was cleaner than last year

Very easy checkin and checkout process. Home was very clean and fit the rental profile. Great for a large party. Appreciate the courtesy phone calls and the garbage pickup service was helpful. We had a wonderful time

Super easy check in and out process. Loved notification through text. We had four families , plenty of room that rang in the New Year. Loves the cabin especially the game room!! Will stay again for sure !

The place was amazing. I wish I had went directly with your resort to book. I may have saved myself a few hundred dollars. Airbnb was very good though. Thanks for the accommodations and look to booking directly with you again in the future.

Our stay was easy and we had everything we needed

It was a beautiful cabin with plenty of room for all of us. The game room was amazing and provided ongoing fun for all. Also it was located in the kitchen area so no one felt isolated when preparing meals. There were beautiful views and balconies on every level to relax and enjoy the outdoors The hot tub outside and jacuzzi tubs in every room was awesome. It was a perfect cabin for our family reunion !! Also the staff was quick to respond to all inquiries

The cabin was well-maintained and supplied for our stay. Staff responded quickly when we had a slight plumbing issue. Daily linen/bedding exchanges were easy; employees were smiling, helpful and courteous.

The house was very nice and fit our family perfectly. The only thing I would change is giving at least 2 towels and some garbage bags. We kept buying the wrong size and had to make it work. I also would leave some dish soap and instructions about where the pool is. Other than that, the experience was great and we had an awesome time!

The cabin is in a great location and has just about everything you need. I would recommend new cookware and have the cleaning crew verify that all lights have bulbs, the deck is clear of raccoon poop and that all games work

We loved the cabin would highly recommend for big groups or families. Was perfect for all ages and we loved it. Plenty of space for all. It was perfect.

Awesome property Easy process with helpful staff Looking forward to staying here again

good communication, clean cabin, well stocked, some important improvement needed. We love this cabin for large groups. The game room is excellent and the kitchen is well stocked. Let's face it, with a group that big, tough to go to a restaurant. Also, great to have that much parking! Specifics on the improvements include: when we arrived, the gas on the grill was on (no flame) and the grill was filthy. The electronic ignitor didn't work requiring us to lift the grates and move the flare-up guards to light. On first use, a grease fire started on the bottom of the grill and we had to let is burn off before using the grill. Grill should simply be replaced. Second, the upper oven door doesn't close well which causes some issues with use and heat retention. Third, the hot tub didn't heat up well after hours. Perhaps it needed 12+ hours to heat up, but a heads up on that would have been nice. May also be that heater is weakening.

Awesome log cabin. Plenty of space for the whole family. Easy check in, check out . Will remember this cabin for future vacations

Nice spacious cabin. Both kids and adults loved the game room. The kitchen could have been cleaner. Electrical could use updating. Several light bulbs needed replaced. Poor WiFi downstairs which made it difficult to watch tv/Netflix.

You all did well with accommodations. There were just a few things that should have been already checked and ready for use before our arrival. However, the waiting didn't last long due to maintenance quickly fixing the issues.

Staff was very polite and courteous and our cabin was perfect for my group. Thank you for a fun and memorable time

Loved the gameroom/jukebox. Wonderful gathering spot for the family. The cabin was spacious, and had many options of places to relax or enjoy the views. The appliances in the kitchen could use updating, as we used it every day. The beds were very comfortable, and the cabin is located only minutes from attractions in town. We also used the community pool 3 times, and while not convenient in proximity to our cabin, it provided a wonderful place to enjoy the weather we had.

Met our expectations. Not all TV controllers worked. Great kitchen and game room. Bedrooms and bathrooms were clean.

The building could have been a little cleaner! Game room was a hit, total space was great, very comfortable, family friendly

Great we love the area and the service was great

Our family enjoyed all aspects and amenities of the cabin; singing along to the jukebox, playing video games, shooting pool, playing cards & video games, relaxing in the hot tub, dining at the large tables, enjoying the views, enjoying the king size beds. We look forward to coming back again. Even the folks working at the linen exchange were friendly, smiling and gracious.

The cabin was beautiful and spacious. It has a beautiful view and a nice open concept family area.

The cabin was amazing! We really enjoyed our stay. There was plenty to do and we loved the jukebox!

Check in was great. Staff friendly and helpful. looking forward to coming back in 2021.

Very easy check in and staff are so friendly. We had one small issue with hot tub and it was fixed immediately. We've used you for several years.

The cabin was very nice, loved the way it was decorated and I would stay there again. The only problems is the toilet in the Wildlife BR, the handle would stick and you would have to pull up for the water to stop running, and the couches downstairs need a little tender loving care, so you do not go down so far when you sit down or go to the center of the couch, when three people sits on it, a piece of plywood would probably help under the cushions.

visit was awesome as usual. you do need to replace a few light bulbs and one dining chair seat needs securing Thank you guys for a great time

The staff is very knowledgeable and gracious. They made sure everything was to our satisfaction and beyond. The cabin was also wonderful!

We've been staying with Eagles Ridge since 2005 and every cabin is very clean and staff is very friendly and helpful.

Great! the staff is always helpful and very friendly some new décor was noticed in the cabin overall very clean with a couple of exceptions some maintenance needed

The cabin is awesome! We loved it! The only issue with the property was that the kitchen/dining area was in the basement. That was difficult for the elderly couple that was included in our group. From the pictures and information, I had not realized that. That was a problem for us, but it is probably not for most people.

I received several compliments on how nice are cabin was. Any problems we had was corrected by your maintenance crew in a speedy fashion.

We had no problems at all. The office was professional yet personal. It was a graduation celebration for us at the Wagon Wheel and the accommodations were outstanding.

Beautiful and spacious cabin with everything you need. Wonderful customer service. We will definitely stay here again.

Awesome house. Loved the juke box and all the games.

Large and spacious place in which our whole group had very good accommodations. The checkin process was fairly smooth, but I would suggest a better map or provide the physical address of the Wagon Wheel. Many had troubles with the map understanding where/how to get to the cabin (they did make it and I had no problems - just reporting what others said) and if a physical address for the cabin or at least a place in or around where it is, GPS could be used (WAZE had no issue with the address). Also, I suggest allowing guests to decide what way the want to get to your property management office - it took us 45 minutes additional time because the route you said to use versus the way a GPS may take you was bumper to bumper traffic while others not following those directions had no issues with traffic due tot he path their GPS said to take.

It was great we have stayed here for 21 years but this year we will not be able to stay for increase in price. Ok

We could not have had a better experience from the staff to the lodge . Concerns, some rugs are turning up, Harley room bath needs light bulb & shower floor was very slick.

We always love staying in the wagon wheel cabin we have stayed for the last four years and each time it’s always so wonderful the only negative thought I have is the downstairs bedroom on the left has a horrible comforter on it it is fake leather cracks and very heavy we had to call and they brought us a temperature up other than that it has been a wonderful cabin

Communication was great. Check-in was smooth and the Cabin was amazing. Only opportunity for improvement was the quality and nature of the kitchen provisioning.

the reservation process was very easy and your staff very courteous.

Our group of 18 really appreciated and enjoyed the house with all of it's private master bedrooms, it's 4 private decks for relaxing or reading, the large common area on the main floor, and the HUGE common area on the bottom floor. Our family spent the most time in the huge common room on the bottom floor eating, chatting, playing games, putting together puzzles, and just catching while relaxing on the couches and rocker. At times we listened to music on the juke box and just enjoyed the atmosphere. The house is a great home base for hiking in the Smokey Mountains, exploring the nearby caves, and enjoying the various activities the area offers. The high, 30 ft ceilings in the main room of the cabin make it an outstanding destination in itself. Catching up with family members on the private balconies and porches while rocking in the rocking chairs was a great experience. Thanks for all the great memories.

Our family had a wonderful time. Enjoyed all the entertainment options in the cabin, spacious bedrooms, and large dining area. Maintenance was prompt to respond to door lock issue and tv remote issue. Linen exchange daily was friendly, courteous and quick.

Some of our 18 member family and friends for this trip have stayed at Eagle Ridge North Properties before. But this trip was something special for all in attendance. The Wagon Wheel had by far the best equipped kitchen, the most opulently decorated, and the just plain nicest cabin we have ever stain in in the Smoky Mountains area. Our family loved the decoration theme of each bedroom. The kitchen, dining area, and game room on the bottom floor were ideal for family interaction. Solitude was also just a stroll away, out on anyone of the four exterior balconies with magnificent views all around. It has been my experience that with most rental properties that the kitchen equipment and utensils have been woefully inadequate. As such, for this trip packed several key pieces of kitchen equipment for use in cooking for 18 guests. Much to my delight, the kitchen equipment was all that I could have asked for and I didn’t even unpack my stuff. Both the interior and exterior of the Wagon Wheel were very impressive and my complements to the owner for such a well-equipped family entertainment area and kitchen.

Our cabin was beautiful and we truly enjoyed everything so much

Everything was wonderful. We love staying at Wagon Wheel. This is our third time and will probably plan another trip in the future.

The efforts you have made to check on your guests has improved greatly. --- One thing I would recommend because I, too, am in the service industry, please ask the person when calling for Express check out to LISTEN to all the information the guests are saying good/bad before making comments. It's always better to let the guest say all they are going to say before commenting either positively or negatively. I have learned that: 1. People want to be heard 2. They want to know that you understand what they have to say - this is done by repeating a synopsis of what the guest has said. - Summing up what the guest has said allows them to HEAR you, and it also provides them with an opportunity to share additional information they may have inadvertently left out. 3. Sometimes all guests want is to be HEARD and UNDERSTOOD before "fixing" a problem/issue - if indeed there are problems or issues. 4. Like all customer service experiences, the customer may not be right, but they will always be your customer - and we want them to come back to us time and again for their needs. 5 Assure the guests that you genuinely appreciate their input and that you will do what you can to make their experience with your company the best it can be. We don't have to go "over the top" in our gratitude, but we must be sincere in what and in how we vocalize our gratitude. Providing the best customer experience doesn't necessarily cost more money, but doing those small things that others in our industry otherwise miss will make us more outstanding than others in our peer group. With much appreciation, Ronnie W Farris Thank you for an enjoyable experience at Eagles Ridge North. We're scheduled to return in 2018!

Everything was just like the pictures! Amazing ! And such cute decor. The game room gave the teens and adults so much to do.

Loved the game room being on the same floor as the kitchen and that every room had its own bathroom. Friendly staff and in a great location that was easy to find. Overall excellent stay. Only suggestion is brighter lighting. Seemed dark in bedrooms. Christmas decorations were an awesome surprise too!!!!

It was a great experience we have stayed with you before but not at this cabin the office staff was very friendly and in the cabin was everything we expected and more we loved it

We love 854! Loved the new flooring in the lower level. Balcony door dead bolt would not lock on 2nd floor back right room We missed have tissues in the bathrooms and there were no dish towels provided

The cabin was great! Roomy, clean, well-stocked kitchen. Loved the Jukebox.

Our stay in ERN854 was wonderful!! We had a great time! We'll be back next year!

Great job especially Dustin who fixed are a/c problem. wonderful

We stayed in the WagonWheel cabin and everything was wonderful. We had a large group and this cabin was great, roomy and well stocked with whatever we needed.