ER5 - Log Heaven

The cabin was beautiful and well maintained. Perfect size for us and in a great location.

The whole process was great. Easy check-in/out. Loved not having to go to a physical building to get a key, just a code to get in. Cabin was ready ahead of regular 4pm check-in time & was notified by text & email. Thanks

Great location and beautiful area. The furnishings were comfortable and fit the needs of our stay.

Enjoyed our stay very much. The cabin was good just needed somewhere to hang your clothes. We loved the easy check in and check out process. Will stay with you again in the future just maybe a different cabin.

Great stay! The only thing is that a new mattress is need for the queen bed. Everything else was great!

Loved the easy check-in and check-out process. Also everything was very clean.

Beautiful cabin and location in the Smokey Mountains. Check in and check out process was seamless. Would definitely stay again!!

Very nice and convenient location, staff was very friendly and polite.

Everything was great, cabin was perfect for our family, it was just as pictured online.

I’ll never use VRBO again but go straight to you all. Whoever answers the phone was extremely nice and helpful.

Furniture needs updated. Really a cute cabin . Nice area. We enjoyed our stay

Great place to stay in Pigeon Forge! Loved this he hot tub and the peaceful area!

Everything was perfect! We loved the views and the cabin was gorgeous definitely going to be back!

We really enjoyed this property. Just what we needed for our little getaway. Cozy, clean, and the amenities were perfect.

Log heaven was an efficient, cozy cabin! The location was tucked away but close to everything! The property manager even called us call during our stay to check on us. We will definitely be back!

Our stay was very pleasant. Cabin was very clean. Location location location. Excellent location 😉

From beginning to end, communication was great and Instructions were easy to follow .

Very professional and clean nice to have it ready in time

Cozy cabin close to everything. Very nice stay! Would stay here again.

Very good. Nice and cozy, we would definitely come again.

Everything worked out perfectly! It’s super close to all the attractions and the hot tub was a nice touch!

Cabin was beautiful, perfect location: near main attractions (5-10 min drive).

Everything was explained in detail about check in and check out. The reminder texts were very helpful and everything was as it was presented online. We will recommend these cabins to others and we hope to come back again!

Overall very good. We a had a 1 BR loft cabin Would have liked to have a hair dryer and a place to hang clothes.

Super friendly, great customer service! Beautiful home! We enjoyed our stay!

The location was close to everything - the National Park, Gatlinburg and Sevierville.

Would not stay at that cabin again! Fireplace didn’t work, no place to hang clothes, no step for tub upstairs, big dent in fridge, outside bulb burned out, ice maker not working, ice tray had holes.

The cabin could use some updates. Had a musty smell. Overall a pleasant stay though. Very dark. Light bulbs needed replacing.

All was great. Will recommend and stay again. Great time

Cabin was nice but not private. I thought lots were a little spaced out but we still had a great vacation

Cabin was very clean. Perfect amount of yard for dogs. Bedding and Shower head needed updating.

We had a great time and enjoyed our stay! Would suggest more lighting in the bathroom and new shower head. Overall it was an amazing stay for our anniversary!

Check in was super easy and everyone was really nice. They even called us during our stay to see if everything was going well for us.

The cabin was very nice - the included amenities of the washer/dryer, hot tub, and Jacuzzi tub were great even though we didn't use them- Loved the fireplace!!

We loved the cabin!! This was our 2nd time using the cabins and staying in pigeon forge. We will definitely be back next year bcus were learning a little bit at a time about this amazing place!! ❤️❤️

Overall was a good stay. Would stay with you again

Very helpful before arrival. Very helpful when we arrived. Great experience overall.

We loved the cabin, hot tub, and pool. The wifi was so slow we could not use it.

Management very responsive and quick with any of our concerns.

We have stayed at Eagle Ridge several times now and always come back. Cabins are always nice, quiet, and comforting.

I love the cabins, I love the closeness to the main road. I love the peaceful feeling of being in the mountains during the winter with all the lights to look at. Very polite staff while making reservations and while checking in. Have been staying in your cabins for many years now.

So friendly and such an easy check in, great direction to the cabin.

Everything was pretty good except the sheets were scratchy and it would have been nice if there had been a toilet upstairs so if the upstairs person had to go inn middle of night, they would 't have to come down and possibly bother the ones sleeping in the sofa bed. Upstairs bed was not comfortable.

We stayed in cabin number 5 which is a very cute cabin. The view was awesome, neighborhood was quiet. It was very relaxing. These are the high points. To be honest there were some maintenance issues you may want to address. The floor in the bathroom was in need of a good scrubbing. It was noticeably dirty should be re-caulked where it meets the tub. The drain in the tub was very slow, the tub would fill up as you take a shower. The hinges on the front door need to be lubed to keep the door quiet when you open it. The upper story windows beside the fireplace are foggy dirty and need to be cleaned. The deck needs to be resealed. This is not a complaint I am just trying to help you to provide the attention to detail that your resort deserves. The staff we talked to while we were there was awesome , both the management and in housekeeping. I hope this is helpful.

A few things in our cabin needed maintenance. Upstairs fan did not work, bathroom ceiling leaked, and huge chunk of tile missing from kitchen floor.

Enjoyed our stay especially location. Hot tub needed some maintenance and a closet needs in cabin.