ER244 - Black Hawk Hideaway

Cabin was very clean and the check in and out procedures were very detailed and made the experience even better!

It was great! Very clean and very well stocked ! Loved it

You all done a very great job, we loved staying there. And I want to say we will be coming back to stay in a few months. Thank you all so very much. God bless you!

Great service from reservations being made to checkout. Beautiful cabin and great location to retaurant and shopping.

All was good except the check in process. Got email at 3:05 and text at 3:19 that cabin was ready. Got there at 3:30 and cleaners still there. Said 5 more minutes. Sat in car until 4:05. The cleaner apologized (weakly) and said it “was another guys fault” On the flip side, when we could get Wi-Fi, the tech that came out was exceptional.

Stayed from Saturday to Saturday bag of trash in yard when we arrived had to put in trash can . Had to call 3 times to get trash to be picked up and was only picked up 2 times

Everything was perfect! The cabin was super clean, easy check in, great views and location. Exceeded my expectations!

This place was awesome. Only problem we had was that it was not easy to keep downstairs warm.

We enjoyed our stay. Very peaceful community setting but still close to town.

It was good close to town and very clean nice cabin

We loved the cabin and check in and out process.

Great stay! We’ve stayed in many cabins in the Gatlinburg/Pigeon Forge area. This one was very nice and very clean. Only complaint wasn’t able to use the hot tub the face was missing and the buttons all seemed to be stuck and unusable. Other than that great overall stay.

Me gusto mucho el lugar y muy cómoda la casa todo muy bonito regresaría u otra vez

We loved our cabin, and the management office was incredibly accommodating whenever we had a question or needed something. Thank you!

Check in was smooth and easy. House was amazing, as advertised.

Wonderful place to stay, it was clean and the place is beautiful.

Have stayed with family & friends at Eagle's Ridge for years in different cabins. Always top notch.

You guys did a wonderful job! We had a great time.

Easy communication and steps for check-in/check-out. Staff was extremely friendly, helpful and knowledgeable

I’ve stayed with you guys since I was 15. Never stayed anywhere else when I visit. It’s always very well taken care of and fun. We will be back in 2 months!

Awesome. Loved the cabin and had a minor issue with the fireplace and a maintenance man was sent right out.

We loved everything about the cabin. The hot tub was the best part

Everything was fabolous! Will go back and would rent this same cabin

We had Wi-Fi issues and they sent a tech right out and got it fixed right away.

Everything was wonderful!! Absolutely loved er244!! We’ll be back next yer

6th visit to Eagle's Ridge and we love it every time! Cabin was great, aside from several light bulbs being out, including the light in the hot tub, and the batteries in the downstairs game room TV remote had corroded batteries. Minor inconveniences and we still had a wonderful stay.

Mark is very helpful, patient, & understanding..& most of all Kind.....has great customer skills

The checking in and out went awesome. Appreciate all the help.

Loved the cabin and the space. Enjoyed all the amenities.

We love staying with you. Have been for more than 15 years. Only had one slight problem and he was there within 15 minutes to fix it. Couldn't have been any better!!!

Cabin was clean and just like the pictures you shared.

Great cabin for kids with lots of games, beds are comfortable, and everything was clean.

Nice cabin great views. Only issue was outside garbage could have been collected during our stay. Had raccoon knocking over trash can each night. Also could have a better description of driveway as my suv was a challenge to back out of driveway

I love the location of this cabin, it’s close to everything and easy to access but also secluded and private. The cabin was very clean. We will be returning as we have no complaints.

Very responsive to requests/ concerns. Friendly and polite. We had several issues with the cabin: the master bath door knob was falling off, the hot tub was low on water, the lower bath fan does not work and the shower curtain is all torn and has mold in the center of it, multiple light bulbs are missing or blown and the last concern is that the carpet is due to be replaced it is dingy/dirty/stained(the carpeted steps to lower level are horrible looking ) and has the pile missing in the bedroom

This was the second time using Eagle Ridge Cabin rentals. We love the cabins. They keep them clean and we feel at home. Keep up the good work.

Property was clean. Loved remote check in and check out

Everything was very nice the inside can use a little updating furniture and stuff but it was nice

My experience with the company was extremely easy, from the check-in process through check out!

The cabin was beautiful and very clean. The beds were very comfortable and it is very conveniently located near the main drag.

Good, beautiful and clean cabin! Wish there was more communication options. Also, it needs more trash bags and sponges to clean dishes with.

Excellant as always. One of a kind staff you should be very proud of as they represent your company very well . Snow at Christmas was beautiful this year. Cabin was decorated beautiful this year by new owners.

The top floor has a gorgeous view overlooking thr resort and the mountains.

Cabin was really nice, very clean with an amazing view and location

Staff was very good! We loved the cabin, very well taken care of and furniture nice. Very clean. Check in and out very easy! Will stay again!!

Everything was perfect and we had zero problems. We will be staying with y’all again next time. Thank you !!

Phones was not working but we used our own phones place was nice will would stay again

We loved the place and didn't want to leave the kids loved it and we will be coming back

Cabin was great. Clean and spacious. The upstairs stays a bit warm. A couple of minor inconveniences. Was given the wrong WiFi password so had to call about that. There were no potholders. And no checkout instructions so had to call about that too. But otherwise our stay was perfect.

loved the cabin. tons of room for the family. the amenities were awesome

I love booking my vacations with Eagles Ridge because your staff is very nice and caring

The shower/tub in the lower level bedroom was broken and the hot tub wasn't properly filled but other than that, we really enjoyed our stay.

Cabin needed clean better .. granddaughter found a pill when she moved lamp a little on nightstand. Dead ants on stairway

The cabin was beautiful and clean. We had a wonderful time. Guest services was helpful and polite when we called with a couple of questions. Parking at our cabin was a little tedious with a SUV. I wish parking was displayed in the cabin pictures so guest may take this feature in consideration on choosing a cabin.

Cabin 244 was very comfortable. We had a great family experience. The office staff was very helpful

We stayed in ER244. It is one of the most beautiful cabins we have stayed in over the past 17 years! The view from the uppermost floor is breathtaking! We love that there was a TV in nearly every room and that it has WiFi. These are two important amenities for us. The bottom floor was COLD and when I told the lady at check-in she had maintenance bring a space heater. That was perfect!! Our stay was fabulous!!

Cabin was very clean & comfortable. Stayed in the same cabin 13 years ago. Nice memories. Had problems with WiFi connection. Main floor sink drain slow & faucet leaked.

Always a excellent experience. Customer service is always great. Thanks Adam, Cindy and staff for exceptional service always. Your a great team and we appreciate the way we are always treated and welcomed back.

Really enjoyed my stay. Only complaint is the big tub. I couldn’t ever get warm water flowing in there. Maybe it was me.

We loved the customer service when things didnt go as planned. Very timely service!

well with all customer service it was a 5 star rate and all was very kind and helpful as always but the cabin was not what i thought and picture was much better than cabin.

Great we can to celebrate our honeymoon and it was a wonderful experience We are definitely coming back

From making the reservations with Adam thru check-in with Patsy everything was great. Missed seeing Cindy and Michelle. All four of these employees are always great with us and make us feel welcome. Great employees and customer service always. We feel this is our go to spot when we need a break. Hope to return for many more years. Never hesitate to refer family and friends to ER.

Everything was great! if I had one suggestion, improve the kitchen ware. It would have been nice to have few more pots and pans. A better frying pan would have been helpful.

Check in and out was very easy. Cabin was well stocked, clean, very comfortable , great location. 👍🏻👍🏻

The only issue we had was with the A/C freezing up but staff came within the hour of being notified.

Cabin was great. The only thing was the wifi was awful. Had to keep running up and down the stairs to reset router and modem.

The unit was GORGEOUS, clean, comfortable, and convenient. We loved it and plan to come back every year.

Beautiful cabin; friendly staff; adequate start up supplies in cabin (paper towels, toilet paper, bath towels, washcloths, etc.) Convenient location.

Had a great time love the view and cabnet , really enjoyed it very much.

check in and out was great and cabin 244 was BEAUTIFUL !Will be checking back with you all again

Great. It was a great trip. Would love to go again. Very Clean and nice.

Excellent!!! everything was great wish it hadnt been raining will be back!!!

Excellent as always. Great experience from booking with Adam thru your wonderful girls at front check in counter. Everyone is always so nice to us. That's why we would stay nowhere else. Your our home and family away from home. Keep up the good work. Hope to return soon.

Had a great time . Will be back great place to stay

Peaceful, as expected, well designed, great service, and always friendly.

Excellent as you always do. We appreciate your customer service from Adam on reservations to all the fine ladies who check us in. We have stayed with you so very many years you are all like family and our second home away from home. Can't tell you how much we appreciate all you do for us. Hope to stay well enough to come for many more years. Hope you all have a safe and wonderful new years filled with many blessings.

Fantastic . Always look forward to visits to your cabins. Great customer service always and that is hard to find anymore and very much appreciated by us. Thanks

You did great I enjoyed the peace and tranquility of the cabin. I loved my stay

Cabin was nice and location was convenient to town. Pool table was in poor condition.

We stayed in Black Hawk Hideaway on March 30th-April 1st. Very nice place with great amenities. The rooms downstairs was very cold , probably could use plug in heaters or doing a split thermostat for down there, couldn't hardly sleep in downstairs bedroom from being so cold. The tv in the loft we couldn't get it to work also.

The staff was very friendly and helpful. The cabin was breathe taking!! It was a perfect experience.

Excellent service amazing cabin just wish the hot tub side was covered so the cabin beside can't see you sitting in the hot tub but over all great place

Had a very nice experience and very helpful people we love cabin 244.

Staff at Eagles Ridge if Great!! Some service issues were addressed immediately.

Cabin was great. everything worked. cabin clean but carpet needs replacing torn and dirty