ER31 - Grandma & Granpaws Place

It was a great experience and we got treated well

Your staff was very courteous and helpful and answered the phone right away when I called. We have rented from you before and come back to you because our experiences have been very good. Keep up the good work!

Enjoyed a peaceful stay. And will definitely be back soon

had 1 issue with the TV volume. Tech guy came right out and fixed it. No other issues

Excellent check in and out process and we loved the Christmas lights and decor!

Perfect cabin to share with another couple. Rooms are on opposite sides of the house with king beds in both! We loved the fireplace! Would definitely stay here again! Thank you!

Everybody was very nice no matter who we talk to

The people at the resort were very nice and helpful. I had a package delivered to their office and they were quick to call and let me know it arrived.

Our stay was pure joy. The cabin was wonderful. We always enjoy staying at Eagles Ridge. We never stay anywhere else. Thanks for the great memories.

Love ER31 Grandma and Grandpa's cabin. Close to town (pigeon forge). Very nice cabin. Brand new grill and the hot tub actually worked great. Thanks again! We will see ya in the first week of September 2022.

The cabin was clean, fresh, and homey. All appliances and TV were conveniently located and in working. The beds were comfortable.and we had perfect nights of rest. We really enjoyed our stay.

Very nice, clean. Great location. Enjoyed the back porch and the pool.

Most efficient check in /out process I’ve ever seen!! No hassles whatsoever!! Amazing

Love the online check in and easy check out. Cabin was clean and cozy.

The cabin we stayed in was great! Clean, quaint, spacious… Nice little touches with all the towels folded in fans. 🙂 Beautiful location. We really enjoyed our evening in the hot tub! Everything we needed (and more!) was ready and available in the cabin. Thank you!

The cabin was very comfortable and we appreciated the hot tub being ready when we got there. The fireplace was excellent. It was not good that there was no dish soap, coffee, filters, or salt and pepper - just things you need to get started. Also the ice maker did not work. I bought some ice trays and left them there.

Nice, loved ranch style, need bathroom updates and more lamps. Clean cabin and quiet area. Need more outside lights for sidewalk to front door. I would stay at cabin again.

We loved the cabin and we love Eagles Ridge. We always stay with Eagles Ridge when we come to the Smokey's. The service is always excellent and fast.

Our renting experience was a great. Will be back k

Easy to get to. Super clean. Nice environment Close to the main parkway

Loved the hot tub and that it had a kitchen definitely family friendly .

This cabin was lovely. It was perfect for us. It was clean, quiet and peaceful.

Everything was great from the easy online checking to the easy check out. The cabin was so clean and ready for our arrival.

We love the location of your cabins. It is the perfect spot for us close to the action but still peaceful. The cabin was cute and we spent every evening on the front porch swing. The employee that helped us rent the cabin was also top notch. Thanks

Thought it would be more secluded, WiFi was terrible, enjoyed the hot tub and jacuzzi, beds were very comfortable!

Everything was great. Property was clean and had everything we needed.

We were not used to the new check-in procedures - guess they are necessary, but new to us. Appreciated the clean cabin and all the updates. Also appreciate the hot-tub guy who assured us that it just needed more time to heat up, since it was totally drained before our arrival. Sure liked your old friendly welcoming at the office - guess we all have to get used to new normals. Lots of construction noise, but I guess that is the price of progress. beautiful surroundings and love the singing birds!!!

Cozy, very well kept cabin. Very clean and comfortable. A perfect location for a weekend getaway!

Very clean and well stocked kitchen with dishes and cookware

It was very clean! We had a wonderful time. I think next time I'll invite my oldest daughter and my grand kids and get a bigger cabin. They all looked very nice!

Very clean. Plenty of towels. Beds were very comfy. We love the hot tub.

I loved the stay, y was just what we needed

Mostly clean, cozy, a little dusty . No hair dryer, but it's vacation, right? Unable to start gas FP. No return call when inquiring.

You were very helpful with my check in and very courteous when I checked out this morning telling me to have a safe trip home

Wonderful!! We enjoyed the rustic feel and the peaceful mountain experience.

Cabin was very clean and close to everything. The only problem we encountered was the WIFI not working which normally would not be that important but we had work we had to do and had to use our own data. We sent an email and text concerning the matter with no response when we checked in then again on Thursday, I finally called the office Friday someone was sent out several hours later but Saturday it was not working again.

The customer service is very important aspect and (was very good. (Especially the staff at the Welcome center). The cabin was located perfectly for us. (not too close or under lot of trees & easy to get to. Great Experience! Would love to come back!

Cabin was nice but the customer service skills before check in it horrible. No return answers to questions all last minute details and forms and papers needed

Very clean; enjoyable place to stayGood floor plan for families—our grandchildren from TX thought cabin very cool. They also enjoyed swimming pool. Beautiful setting. Convenient location.

House was clean enough. Plenty of towels and blankets/pillows. A/C was not good. It would be nice to have retractable screens on the porch. It gets very smoky when grilling.

Awsome! Greatest place we have ever stayed! Had us a cabin ready on very short notice.

This was by far the best cabin we've stayed in thru all of our times visiting Tennessee! Definitely will book with you all from now on!! Thank you!!

Everything was great and easy reservations online. The cabin was very clean and really enjoyed our stay there.

Great place. A lot of hidden fees though. Don’t manipulate people it will fall back on you eventually. Otherwise good got what I wanted.

Wonderful,and very clean and had supplys ther as well.and neat.

Everybody will had contact with was wonderful. Thank you for your friendliness and recommendations

Everything was great, out cabin had everything we needed. Very close to everything as well.

You did a great job, we loved the cabin and thinking of coming back . We were close to everything. Cabin was beautiful and very clean!!!

Keep up the good work. It was a great time

We enjoyed our stay. It was our anniversary and we had fun.

This was my first experience, renting/staying in a cabin. I was very pleased with my accommodation, the staff was very friendly.

Everything was great, nice people checked us in, the cabin was very clean and very nice. Loved it.

The cabin was perfect. Everything I hoped it would be. The check-in staff were very friendly and helpful. Wonderful trip!

Beautiful cabin great view. Very clean and tidy. Would stay again

A full size mirror will help in bathroom area and more cabinet space. Very nice place and we really enjoyed it. Just a couple ideas.

We enjoyed our stay at Eagles Ridge. The cabin was comfortable and the area was beautiful!

There was a lack of communication between the actual resort and the vacation specialists. They need to get together on what they tell the renters.

We really enjoyed the cabin and everything that it had to offer. The cabin itself was close enough to town that we were able to explore, but also it was private enough that we could relax as well. We really enjoyed that it was cozy and had a hot tub. This was a wonderful cabin and I would definitely come back to stay here again!!

Nice clean cabin! Friendly staff! Enjoyed the pool and the hot tub!

Loved the cabin!! Was so easy from booking to checking out!

Very relaxing, comfortable setting. Definitely plan on going back again.