ER256 - Smoky Mountain Top

In our group 5 cabins were rented. I noticed the particular care the management team gave to the cleanliness of our cabins. The towels were professionally folded. We were given starter amounts of much needed supplies so we wouldn’t have to buy the standard sizes of laundry soap, dish soap and other items that are more than needed over a weeks time. We appreciated that. Every time a call was made to management for any help, management was quicker to respond than expected. One cabin’s washing machine died and within an hour someone was there to fix it. After fixing it, it died again and they replaced it the next day with a brand new machine. We had a birthday party and needed trash pickup, they were there within an hour and said we could have called in the middle of the night and they would have come. The management team is second to none. And to the owner of our cabin, our cabin is decorated so beautifully. The bear theme is adorable and we love the attention to detail.

We had a wonderful time staying here and getting my daughter ready for her wedding, the only problem we encountered was the master bedroom toliet overflowing twice but someone came quickly to fix it the first time the second time was as we were leaving, we would definitely stay here again.

Nice clean cabin easy to get to attractions prompt texts about check in and check out

Everything was perfect at the Mitz cabin ER265 smoky mountain top. Super clean and welcoming. Everything we needed was pretty much there. We didn't know what the orange bracelets were for and so we didn't know we could use them to go to the clubhouse/pool until right before we left. So maybe a little more info on a few things. Also some extra trash bags would've been ideal but overall everything was okay!

Easy to find, close to everything in Pigeon Forge. Very clean cabin!! Had a great stay!!

Everything was clean and we enjoyed our stay. Great memories!

Clean and great location. We had a great Smoky Mountain Christmas getaway

We had such a relaxing and peaceful week/weekend! So clean and so many fun Places to visit . The place was so cozy and decorated so adorable

There were a couple of small issues- I think the plumbing from the upstairs shower had a leak- I let the office know and we didn't use the shower so no real issue. I guess the biggest thing has nothing to do with you guys- the neighbors were SO LOUD- like from 11pm-2am loud- and it sounded like a huge party both Friday and Saturday night- again not an issue with you guys- I just wish there was a way to quite ppl down. Overall we are looking forward to making this a yearly stay!

Excellent, will stay with you all again. Very clean and overall a beautiful cabin. Love how easy it is to find the cabin also!

We love our stay every time we stay we stay 8n eagle 3 times year

Everything was ready for are arrival any problems we had answers in minutes only drawback is no pantry for food had to use the countertop so then we could not use that to sit or eat at.

The location was top notch. Had everything we needed for our stay. I will be sure to come back next time we find ourselves in the Pigeon Forge area.

Good customer service and cabin was clean and nice.. Will visit again..

We loved our visit with your community. Our cabin was terrific!! We will be back and stay again.

Everything was great. Would stay again with Eagles Ridge Resort

Our Birthday Family trip was a lifetime worth of wonderful memories. We will forever cherish Cabin #256. The Mitz’s Cabin home is so cozy and accommodating. We will be back! Thank you Eagle Ridge Vacations! We love “The Smokey’s!”

It was beautiful! We had an amazing time! So fun!

Everything was great except for the heater didn’t work when we got there, the guy that got sent out there to fix it done a great job other than us having to stay put for 2 hours at the cabin, the hot tub was not as hot as expected, the water was warm, the lights on the hot tub didn’t work at all, and the pool table was too close to window and walls it was really in a tight space, it was hard to get into the game but other than that everything else was great.

Everything was perfect, from reservations to entry of the cabin, checkout. No hassles! I had a minor question, I called them, and they sent Maintenance right away to check it out,. My family enjoyed our stay. If we come back to Pigeon Forge, we will gladly stay here.

Everything was fine. Easy check in and check out and maintenance came as requested when we needed lightbulbs.

Overall happy with the cabin. Service was good. There were no washcloths only towels, think the cleaning staff needs to be supervised a little closer. Also we had four rolls of toilet paper for ten people for five nights. Not even close to enough. Was told that it was a starter pack but was not told how many there should have been.

Did good..just need to have the hot water ready.but beside that it was good.

Really enjoyed my time in the cabin. Would recommend your company to others.

Clean cabin. Good location. Would have preferred a slightly more interior and isolated cabin.