ER107 - Smoky Mountain Charm

Our cabin had everything we needed plus some. We had an issue with the first-floor shower leaking in the downstairs bathroom. Called the office and a maintenance person was Johnny on the spot. He could not fix but did come by the next day and the shower issue was repaired. We were out (gave permission for them to enter0 and a note was left explaining what they did. Check in and Check out was a breeze!

Accommodations were comfortable and the staff was very friendly and helpful.

We had a lovely stay and we're very happy with the cabin and all the little extras that it had. We would definitely stay again and would recommend it to others.

Overall stay was great! Maybe could provide some extra amenities in the kitchen. Such as a dish sponge cleaner and extra trash bags for the kitchen trash can. It was a nice space with comfortable beds. Plenty of seating.

We truly enjoyed our short stay here! I brought 4 boys down to Pigeon Forge for my son's 16th birthday. The location was perfect! It was so close to all the activities by the Island, putt putt, mountain coaster, great dining, the outlets, escape rooms, etc. and still gave us the feel of a cabin in the mountains. It was very clean, the boys loved the pool table, games and the hot tub. They were very accommodating and even helped us look for an item of value that we left behind. I would come back in a heart beat!

Easy to book and nice that we could check in early.

Awesome very clean cabin windows were very clean you don't see that in other cabins

Always available . Courteous. Cabin is very convenient to attractions but up a little mountain

The house was wonderful and exactly as described. We really loved that the house had all of the amenities needed.

Thank you for easy booking, early entry, a d departing process. First night we had a water leak from upstairs shower use to lower level ceiling and was reported immediately with direct attention from staff and maintenance. Appreciative for a peaceful and relaxed vacation!

Excellent service as always ..Christmas trees and all the lights and decorations were awesome ! Very clean cabin

I liked that you called to check to see if everything was OK and also that you let us know that we could check in early. The house was well stocked with plenty of towels and was very clean.

Nice cabin, had trouble with door code to open door. problem was quickly took care of

Very smooth check in and out. Could have used a pair of sissors in cabin. All in all very well supplied.

Very clean and cozy, nice location as well as good service

Fantastic 1st time experience. Cabin was clean and accommodating. When there was a question, the staff was more than willing to help.

Loved everything about this cabin.we had 2 couples and 2 children. Everyone had plenty of space. 3 comfortable porch’s .the lite screened porch was great for grilling and eating there ..

Cabin was perfect for my family of 5. It was clean minus cobwebs and spiders but we are in the woods. It was stocked with necessities. Everything worked and we had a nice week stay

Everything was great, comfortable, nicely appointed, love the porches and the beautiful neighborhood.

Excellent as always location is very close to everything we want to see

Everything was great! The kids loved the game room and the place was exceptionally clean!

The cabin # 107 was fantastic, clean and updated. Just needs better parking areas

Everything was pleasant. We had just a few small hicups.The hair dryer didn't work. It small hot water heater so short showers.

Great location on the main loop. best cabin we’ve ever stayed at. Loved the layout, Christmas decor was very nice too. this resort is the greatest ..we will be back !

Did very well and would stay again soon,tell all my Family and friends

Very easy check in/out, love the board games and pool table and hit tub, all the kitchen essentials, extra pillows and blankets. Only thing needed was extra toilet paper and paper towels

We loved everything about our cabin!! Our stay was amazing!!

We loved our pet friendly cabin. The gas grill was a plus over previous rentals that only offered charcoal. We also enjoyed the screened in porch. It was a great stay!

Cabin absolutely perfect. Clean plenty of room. Kitchen fully equipped. Can't wait to come back.

Love the resort ,close to everything ..great cabin love all the decor..and things to do there .we will be back there ..

Absolutely loved this cabin. It had everything we needed and then some. Thank you.

Great location ...very nice staff. Very clean cabin close to everything

The resort was close to everything we needed, pool was nice

Great with a few improvements. Cabin needs new pots and pans. Also, tried calling number to speak with someone for trash bags. Couldn't get ahold of anyone

Excellent stay ,,great cabin loved it all ..we’ll highly recommend it .

Great cabin and clean. Owner very nice loved the location

Our entire 5 day experience was top notch.From playing pool,corn hole on deck , relaxing in hot tub to just relaxing on deck.Will definitely rent cabin in future. 10 to 15 min. to PF strip.

The cabin was clean, smelled great and well stocked. Very conveniently located too!

Cabin was very clean one of the cleanest we have stayed at and have been coming since 1980’s.. Love the location also very convenient to everything!

The stay was wonderful. The cabin was clean. All appliances worked well. We would stay here again.

Great location. Reservation staff great. Check-in and check-out super easy

fantastic, great cabin clean great hot tub. close to everything

The cabin had everything we needed. It was clean and very welcoming.

Thing were good except u need a new mattress in the down stairs bedroom. Very uncomfortable

Check in was super easy. The place was very clean and the layout was great! Unfortunately, the hot tub was not working properly or user error we could not get it to work right. Other than that, great stay!

We loved our stay . The only reason a 4 instead of a 5 “The floor was very dirty “ Our socks was black on the bottom . But we would stay again .

Great experience with non-contact check-in tp prompt resolution of any concerns/issues. Management and ownership was very customer service orientated. I have been traveling and staying at several different cabins over the last 15 years between Xmas and New Years with my adult children. This experience was absolutely the best in terms of accommodations and attentiveness to your needs. The cabin was extremely quaint and beautiful.

check out process should be sent by text to avoid confusion

The cabin #ER107 was very clean .I love the Christmas decorations. The kids loved the playroom downstairs. everyone had their own space. Hot tub was a hit. Very close to many resturants and activity.

Absolutely loved the cabin and location. The Christmas decor was a nice touch also. Will definitely be booking another cabin with you.

There was some kind of an electrical issue with outside hot tub that it would not get hotter and it would do it’s own thing turning off and on, not getting temp up, sometimes working and sometimes not. Other than that everything was great!

We loved the cabin. Everything was so nice. Hopefully we can return

The experience was great. The cabin was very comfortable and very well stocked. It was exactly Mike being at home. I’d definitely recommend to friends / family. It was great having the no contact check in. We had no issues at all!!

(ER107, Smoky Mountain Charm) Lovely, cozy cabin! Great location close to PF. Very clean ... felt safe in these COVID times! All staff by phone was exceptionally friendly & helpful. We did have several issues, but these problems were addressed immediately and resolved. Check-in was 4:00. We arrived in PF, but did not receive e-mail or text with cabin code to enter. We called the office at approximately 4:20 and told we had just been checked in and would receive instructions. We did receive the instruction & code within a few minutes of our calling. Neither the jacuzzi or hot tub were functioning. Again, called the office and WITHIN 10 minutes (!) maintenance arrived! He had to leave twice for parts, but he took care of the both problems. Kudo's to the friendly, professional, knowlegeable guy who took care of us! Sorry I have forgotten his name. Do remember he is originally from Michigan 🙂 The TV's in both the LR and Master are ROKU. We were able to figure out the LR TV, but printed instructions would be helpful! We could not get power to the BR TV. We were only in the cabin 3 nights so we did not request maintenance for the bedroom TV. We did not use the 2nd bedroom or bathroom at all so uncertain of any issues there. All in all, we had a great trip! Sandra & Mark Fitzwater