ER229 - Brief Escape

We had trouble getting all the TVs to work (to complicated of remote control) BUT the lady that came out to help us was absolutely awesome.

Cabin in great area! Spacious and ver clean! Would definitely come back!

the stay overall was amazing, and it also was affordable

Great very clean and welcoming everything we needed was st our fingertips

Check in and check out for trip was great. Courtesy call to see if all was well

Great nice clean house and had plenty of room close to everything 👌

great as always staff is helpful and cabin was raedy and clean

Cabin was clean.easy access to it.pool was only.minutes away.very close to the parkway.

Enjoyed our stay, porches need cleaning, more garbage bags please!

Easy check in and out. Very roomy and great location

We stay in one of your cabins during our annual family Christmas vacation. We won't stay anywhere else -- been coming for probably 10 years.

Awesome experience. Couple of glitches, but they worked hard to correct the issue.

I think y'all did a good job, anytime I called with questions y'all were always there to provide answers.

I think the cabin was perfect for our group of 7. The kitchen was stocked, 3 of the 4 beds were comfortable-there was 1 mattress upstairs that had a major dip in it and was very uncomfortable. There were plenty of towels. If I had any recommendations, I wish there had been a table and more seating on the front porch. Also, the tables in both living rooms would not extend open to a larger table to play games on. I did give "cleanliness" a 3 because our socks were completely black from the floors. Overall, the cabin was nice and we had a fun week in the Smokies.

Wonderful cabin, clean and spacious. Easy to find. There was a constant sound of running water in one of the bedrooms which made it hard to have a good nights rest. We never found the pool, either.

Experience was fine. We have stayed in this cabin 20 years. Cabin has always worked fine and had been improved and updated this year. Needs upstairs mattress replaced but no other short comings. Beyond your control but speed and amount of traffic on street much heavier this year.

You were very accommodating. We called the day after we arrived to say we needed a few things and they were very prompt in bringing everything we asked.

The check in and out process was excellent. No face to face contact but easy instructions to follow.

The location of the cabin was great. However, it was in need of some updates. We loved the spacious rooms with in-room bathrooms. We also liked that it had carpet (less noisey), but it needs to be replaced.

Communication was great. Questions answered quickly. Cabin could use a little updating. Pillows were flat. Cabin was very clean.

Clean space, easy entry and exit, well furnished, very spacious.

Everything worked well, very close to town but still in the woods. Easy check in and out.

The place was nice and clean, very spacious. It was in a convenient spot, yet private enough for us to enjoy quality time together with out the noise from the city.

Handled every need we had when we called. Friendly service

Amazing stay and very comfortable very easy to find. Could have been a little more updated but overall was very good.

Really liked the cabin and locations girls at front desk was very friendly and helpful updated tv’s would be only thing better . But I would recommend very quiet and comfortable

Friendly and helpful staff. Very courteous upon check-in and quick to fix any issues we had.

The cabin was very clean & beautiful. Loved how it was out out but still yet close access to everything!

We enjoyed our stay. The only things that I would change is the mattresses need upgrade, the TV’s and the WIFI was very weak. But overall it was very good.

Excellent, clean rental. Very accommodating of last minute changes! Thank you!

Excellent job the cabin was clean and ready to go very spacious cabin worked well for family

Your agency is always courteous and efficient. For a cabin this size I must say I was disappointed in the size of kitchen and living area. Does need updating.

Everything was as expected and loved the location. Easy to come and go from cabin to pigeon Forge

Everything was great. The TVs need updating, the left stove eye would not regulate but overall our stay was great! The cabin was clean and very roomy.

The only thing We could see that needed improvement was the televisions. They were a bit outdated and very small. We had our husbands that wanted to watch football and complained a little about the small tv’s. It was a perfect location and and very clean. We got a phone call once we got settled in from the office checking on us to be sure we didn’t need anything and that was so nice.

The overall experience was very good. The only compliant I have is on Sunday, I called guest services to pickup the trash because no one had come to pick it up Sunday morning and the lady had a attitude like I was bothering her. She stated she would let them know and then a woman shows up to pickup the trash and we ask for 2 bags and she says let me check and see if I have any! Now why would you come to pick up the trash and not bring any new bags with you?

Excellent customer service. Stayed with you 19 years. Same cabin 17 years. Cabin could use some updates like new sofa, but we are very satisfied with total experience every year. Thank you for always taking care of us. Hope to see you next year!

Love this cabin! We always book with you! I loved getting a night free!

We had a great family reunion for new years. The cabin was plenty spacious for all 4 families. We loved that each bedroom had their own bathroom.