ER92 - Virginia's Villa

Everything was good. Cabin was just what we thought it would be. Only thing I would say was not up to par was the bed mattresses. The one in master bedroom was very worn and hard. We stay there often and we’ll stay again.

Place was beautiful, but the Hot tub never got hot kept turning off. Other then that it was a good place to stay

Love the location. Close to town but the feel of being in the country. Plenty of room for everyone.

Really nice cabin for our big group! Could have been cleaner. Bathrooms dirty around the edges with hair and dirt. All dishes great for our large group. Hot tub excellent. Location good! Would stay here again.

We had an amazing experience. The cabin was great and we will be back.

My refrigerator was not working li reported it immediately once Got there but it didn’t get resolved fully until Saturday! This was very frustrating so more responsiveness the workers who came on the second day were a whole lot friendlier and helpful from the maintenance guy who came out on Friday. Also there were a cvouuple of spots we kept tripping on in the cabin the Devi need to repaired

It was a great experience for my family everything was perfect

Pretty much everything was good and in order. The rooms were nice and comfortable. Only thing I really was concerned about is how hard it was to find our cabin after dark the first night.

Had a great time! Maintenance was outstanding! We’ll be back!

Check in/out was very easy. I really liked the app to stay updated. Cabins were very clean with well stocked kitchen utensils

Over all stay was good, but with COVID-19 and cleaning we expected a little more. We found a chicken bone on the floor by the garbage and one of the coffee pots were broke.

I liked the cabin it was in good shape and had everything we needed for 6 adults and 3 children

Great love the cabin much needed break Will be returning soon I hope

Everything was amazing! The cabin was very peaceful and homey. We loved our stay

We enjoyed the cabin, was perfect for the 11 of us. ER92 could use a good floor scrub and TLC but overall it was a nice place.

This is our 4th visit to Eagles Ridge and, as usual, the resort was amazing! My only "room for improvement" feedback is that the accommodations this time were not very clean. The kitchen floor was sticky in several places and, when we wiped it up, the towel was black with dirt. Additionally, though the website mentioned additional cleaning on frequently-touched surfaces due to COVID-19, the walls around several light switches were filthy and we scrubbed those areas. I also went out and bought a vacuum cleaner to clean up some crumbs from the carpet. Finally, one of the bedsheets downstairs had what appeared to be a sizable urine stain on it. We did not bother maintenance personnel with these issues because it seemed like it would be more of a hassle, but I did text this same information to the number we received.

Nothing but good things to say about our stay. Very accommodating staff. Cabin was clean. Resort was in a great location.

check in very easy. Map to cabin needs a work.

I had very good experience at check-in. I was allowed to check in early due to medical reasons. Customer service was very nice. I had to call for extra trash pick up in Saturday, and it was picked up in a timely manner.

The size of the cabin for our group was excellent

You did awesome on replacing the coffee pot that didn't work. But the stove burner didn't get fixed. But we managed without it working. The other 3 burners worked. It was a beautiful cabin. You let us check in early which we really appreciate. You let us stay over 1 extra night, of course there was a charge, which we gladly paid. Cheaper that 2 hotel rooms.

Everything went smooth and we enjoyed our vacation time in cabin 92

Cabin size was peyfor our church group of ladies. We appreciate the seating space for us in the den. We also apply the fast response of the guy who came to fix our fireplace.