ER259 - Country Charm

CS was friendly and helpful. Cabin was very clean and accommodating. Some updating and repairs (i.e. replacing carpet, fixing burners on the stovetop so that you can actually cook) would greatly improve the overall experience.

The layout was great very accommodating. I highly recommend eagle ridge

Kids loved the pool table and everything was nice and clean

We have been visiting this resort for over 15 years and we are thoroughly excited every time that we get to come down and stay at Eaglesridge resort. We have stayed in multiple cabins and experience zero problem anytime we have been at this resort. Would highly recommend this resort to anyone

Process in reserving a cabin was easy to do staff was very helpful when I contacted them with questions very satisfied

Ease of access to the parkway, conveniently located with ease of access to the cabin. Enjoyed our stay. Will definitely be back!

Customer service was friendly, knowledgeable & responsive. We had an issue with the hot tub and they were there within 30 mins to help another issue (user mess up) with the tv at approx 9pm on a Saturday and they responded with 10 mins.

Our cabin was clean and comfortable. There is definitely a "musty" smell in the downstairs area. We were so excited to have a fire place and hot tub, but the fireplace would not light and the second night found the water in the hot tub at a frigid 75 degrees. You guys did send someone out to fix both, however, it was going to take two hours for the hot tub to heat up and it was already 10PM.

We enjoyed the cabin. Very nice and clean we really enjoyed the big tub in the master bedroom and the location was perfect and close to everything. The lights in the hot tub didn’t work snd the bed was hard but other then that everything was good. We had fun and enjoyed the cabin. Very clean

The public pool wasn’t great. Had red ants all over the place and bit our kids.

Wonderful, it was more than expected and all the little touches made everything so nice.

This cabin exceeded our expectations.It was clean and decorated so cute. Parking was very accessible. I was surprised to receive a call to check the status of our stay.

there was a lot of large carpenter ants in the master bathroom around the toilet and the bathtub. this is the only thing that was not good about the stay.

Great communication with staff upon arrival. Cabin was clean and well stocked.

We did not receive info about pool wrist bands. The stove partially worked (front left burner was crooked). Basement was super cold while upstairs was too warm. Ants in the kitchen. The positives included having a separate space for our teens and having a kitchen already stocked with pots, pans, flatware, plates, etc

Cabin was very nice and clean except there was some trash and personal items under the bed

The cabin was perfect! Customer service was awesome! We arrived late due to my work schedule and I had trouble finding my cabin, reached out to the after hours answering service and they got back with me within one minute! Even did a courtesy call the next day! I will definitely book with Eagle Ridge again!

The Cabin was beautiful and nicely decorated, staff has great hospitality, and always available for questions/concerns… my family Love it there

Had a great time. Cabin was very nice. Only complaint was noisy people in nearby cabins.

The two associates in the Florence St office were very helpful to my situation.

Easy check-in, great service and the accommodations were excellent. The cabin was very comfortable and a great place to spend a few days.

The stay was great cabin was clean and very nice

The cabin was the best part of our trip. My only desire was for WiFi or an on demand movie service of some kind. There was a DVD player, but no DVD’s. And hardly anyone uses DVD’s anymore. So we were stuck watching whatever was on tv at night.

I loved the coziness of our cabin!!! Honestly I did not want to leave during the day and for sure when it was time to go back home. The only change I would add is the walls in the bedroom needed dusting near the bed.

The cabin was awesome.. The service was alright. The stove had 2 burners out and the dishwasher didn't work. We called and maintenance came and made repairs but didn't fix either problem. The next night we wanted to use the jacuzzi but the water level was low and we couldn't find a hose to fill it. When we called for that issue no one answered. Also the refrigerator freezer was leaking into the main storage area, not a big deal though. We still enjoyed the cabin and had a pleasant trip.

Eagles Ridge staff did a great job! The cabin we originally rented ended up having some water issues they contacted me and relocated us to another cabin in close distance. There cabins are in a great location as well! Close to all attractions!

It was all good except maintenence guy had to come out fix tvs so we could watch them and didnt have any wifi .....was told manager would call me - never called . called for trash to be picked up they finally picked it up the morning we were leaving.

The cabin was not cleaned like it was supposed to be. There was dirty towels left in front of the washer from the previous people and hair in both bathtubs upstairs. There was something stuck on the chair arm in the living room, which I had to clean before one of my kids touched it. No one collected our garbage the whole week we were there, it stayed on the porch and squirrels kept getting in it. When I called about the towels,(I didn’t get a hold of someone til the next day) they did come and clean the whole bathroom upstairs and take the one bag of garbage we had.

Very good...everything was nice and clean. Will be back! Fun short getaway!

Did really great, last time we stayed, air conditioner messed up the last two days of our anniversary and you gave us a coupon for two free nights. On this stay, we ask for blankets for our kids for the pull out bed and before we got back to cabin from a show they had already brought the blankets to the cabin. Will stay again in the future that's for sure

Cabin was nice. It was clean and cool when we got there. up stairs couch and chair weren't very comfortable, but over all it was nice.

Awesome!!!Always courteous to me and I’ve been doing business with ER for 20+ years

Everything was great. People were friendly and welcoming. Thanks for a great experience!

Everything was perfect My wife and kids really enjoyed Thanks

Quick and efficient check in and check out. Basics covered, but expected a little more such as 4 chairs at dinner table, additional silverware, light bulbs working before check in, full measuring cup and spoon sets, and updated TV's and Blu Ray players without grainy picture or closed captioning that we couldn't figure out how to disable.

The cabin was absolutely beautiful we enjoyed everything about it the hot tub was just an extra added positive bonus overall it was a fantastic stay.

This cabin served our needs except for the blender did not have top, the couch and chair in living room are broken down, needs to be updated.