ER74 - Gerrald's Chalet

the process of renting and check in were very easy

Overall stay was fantastic! Parking could be a little better, and we didn't have enough toilet paper... but great location away from everything yet close enough to the main strip!

Always clean cabins we stay with you guys 2 to 3 times a years very satisfying

Did very well. I just wished we had an iron.

The property was spotless and the check-in/check out process was so easy. The property management company called me the day after check-in to make sure everything was up to par - it was! I’ve never felt more relaxed than I was at this cabin. I also liked that Pigeon Forge was a 5 minute drive from the cabin. The roads leading to the cabin weren't steep at all, which was great because I was a little stressed about that but it ended up being okay. If the cabin wasn’t booked the following night after our departure date, I would’ve booked it again and stayed another night. Can’t wait for next time.

Checking in and out was so easy. Accommodations were very satisfactory.

Our stay was great with the exception of all the plumbing issues. Better pillows on beds, door knob on upper level bathroom needs to be turned around. But would rent again, enough room for a family of 5.

Had problem with hot tub and DVD player but were promptly fixed. Cabin was well stocked and excellent for us having our own bathrooms.

Nice stay. It was our 7th time staying at Eagle Ridge. This cabin was a nice setup but carpet very worn and needs to be replaced. The basement also needs to be repainted. Loved the pool table and jacuzzi tubs. The hot tub needed to be repaired because the jets weren't working and water was cold. The jets were very minimal output. Loved the stocked kitchen. It was so helpful to have all the bowls and glass containers with lids for leftovers. Liked the code for entry. The new bathrooms at the pool area are very nice. Beautiful surroundings. Had to call for a potholder. First meal cooked couldn't find one and had to use a washcloth. That's a safety issue. Top level hard to cool so we were a little hot. Overall nice stay but need to update carpet. Living room furniture worn out and needs updating. Chair by the door you really sink into. The upstairs ceiling fan is noisy.

The staff was excellent. The cabin was nice but needs a few updates. The basement bathroom looked like there had been a water problem because the flooring had a huge wrinkle at the toilet. The kitchen was very well stocked and clean. Overall we were pleased.

Loved the location of the cabin right there near everything!

The good the cabin was great easy access and very spacious the bad on the listing it did not show alot of detail on the hottub so the first night it felt well above 104 but with the help of the office staff it was quickly handled. There was a few furniture items that need replaced like the couch it was caving in but when on vacation who cares about the sofa. The fireplace was easy to use and gave it that cabin feel. The cabin was clean upon arrival and the checkin and out was a breeze this was our second rental with eagle ridge and look forward to another one.

We have stayed at Eagles Ridge many times over the years and thoroughly enjoy our stays.

Very helpful in accommodating our group of 12 families. Great location and great value. Only hiccup was incorrect entry code at check in. Would definitely return!

Few things didn’t work in cabin but still had a great time.

Beautiful cabin and plenty of room we will come back

We had a great stay. Only negative was there wasn't any propane in the grill

Our stay was wonderful and we plan to contact you later this year to make more reservations. We usually spend at least 7-14 days down there each year on business trips. Thank you for your cooperation and courtesy. Everyone absolutely enjoyed themselves at the cabin. God bless

Daily hot tub temp issues. Quick responses but should be fixed permanently so numerous calls don’t have to be made

Staff was helpful and returned my phone call to address my questions in a prompt manner.

We couldn’t use the hot tub at all it was way too hot first day and cold the next. Called office but no one called us back.

Furnishings need to be updated. Why did u not want us to remove the bedding before we left?

The rental was perfect for our stay. We were happy with all of it

Everything was wonderful about are stay. We loved our cabin.

Great experience. Already planning out next trip here in September.

The cabin was clean and Beautiful And The staff was so sweet on the phone answered every questions Thank you we will be staying again ❤️❤️

Very clean and spacious cabin. It met all our needs and more. Well maintained and comfortable.

Staff was very accommodating and friendly. Directions to the cabin were good and the setting with others cabins; the terrain and closeness to all activities wete all definitely a plus. Cabin was clean and inviting. Definitely will be staying with you again!

You welcomed us well. The linens were great. The beds were good.

Done very good all our needs was took care of with out any problem

The staff at Eagles Ridge was wonderful and our cabin was great.

Everything was great. We really enjoyed our stay. I will do it again.

Overall very enjoyable we all slept well. Only negative was Kitchen table was sticky due to the old finish. Maintenance was quick to fix the leak from upstairs shower which dripped into kitchen.

It's nice but it needs new pool table Very nice though

Resort was clean, beautiful and check in process was easy.

Everything was perfect and we hated to leave! Awesome experience

We really enjoyed our stay. It was perfect for our family which included 3 adults and 4 kids. The staff was great at answering questions at check in. The only suggestion would be to also clean flat surfaces before guests arrive. Furniture in den is beginning to show excessive wear and needs replacing (recliner hard to use, sofa cushions don’t stay in place when sitting).

The screen porch was damaged and the bees were getting in.

Questions at time of booking answered promptly. Checkin very easy. Follow up call by office much appreciated. Express checkout very convenient.

Very nice and clean. Comfortable and we enjoyed our stay. Thanks

Cabin had everything we needed. Hot Tub tripped breaker on day 2 but we reset and it was fine. Some water leaking in basement bathroom.

The office staff was great, a special thanks to Michelle. The cabin was great, my grandchildren loved it.

You all helped quick & responsive with any issues. Would definitely stay with you all again. Great vacation.