ER6 - On Eagles' Wings

Eagle Ridge called to see how things were as we arrived. I had to report dryer not working and they responded. We got locked out after repair person came and they unlocked the door remotely so no inconvenience. The cabin was accommodating to the 6 of ladies turning 65 celebration. The cabin was not as clean as expected. Dirty cups in cabinet, back porch had food and balloon pieces. Dusty shelves. Cabin needs a deep clean. We could tell cleaners been there but just did the necessary cleaning. Our overall stay was good. Cabin was easy to get too, close to parkway and not on incline. Not having a dryer was inconvenience as we needed to dry towels. Overall we were comfortable and enjoyed being together. I would stay again and recommend.

Family of 15. Had plenty of room. Description was exactly as stated.

We had an AMAZING time. Our cabin was beautiful and had perfect rms/baths/amenities.. We had a Great Family reunion and Thanksgiving Thanks to Eagles Ridge!

It was a nice stay. We felt like our home

The cabin was spacious, needs some updates on the kitchen stove and pots/pans. Easy check-in/checkout process.

Our experience with the cabin that we decided fir our stay was great! I'll definitely come back to this same exact location,very close to all kinds of great attractions!

The place was very nice , the master bathroom door was very hard to use maybe a sliding door would be a nicer idea . The back deck screen could be fixed but overall it was very nice I would most definitely stay again

The people in your office did a fantastic job! Pleasant to work with. The cabin needs updated appliances, the refrigerator is way to small for a cabin that size. The one downstairs also, needs to be bigger to hold all the food that was brought in. Towels were a little scarce , but called the office and went to pick more up. The hot tub that worked, leaked pretty bad.

My family and I were completely happy with our stay. From the time we booked until we checked out these customer care representatives were fantastic and very friendly. I will definitely be back

We have a large group (21) and had booked with another resort. The cabin we had rented was sold and they did not have any other options that would accommodate our large group. We jave stayed with Eagles Ridge before so I called and spoke with Mark. He was able find find us two 6 bedroom cabins close to each other that would accommodate us so that we could come to the mountains as scheduled.

The cabin was very clean, and well furnished. Beds were very comfortable. There were 12 of us and plenty of room. Only comment we have is that there are numerous remotes for the TVs but hard to find the right one that works. Had to take the remote from the living room to operate one TV in the bedroom. Would be nice to have a DVD player in the living room. There was a remote for one but no player. Have already booked a week in this cabin for next September!! We were very happy!

The staff was excellent everytime I called. The location was great. We had a six bedroom for the five people on a Girls Trip. We had plenty of room for our games and crafts. We will return.

Very well pleased with our stay. This is our 9th yr staying with yall an 9th yr in ER6. Hope to see you again next yr.

I stayed in my family owned cabin. Always love it!

We’ve been coming down for 28 years and staying in basically the same chalets. Very relaxing. I like the new checking procedures and code locks. The cabins are getting old along with us so perfection is not expected. Great location and friendly staff.

Our stay was great. The cabin was very spacious to accommodate all family members.

House was perfect! Very clean and organized. Everyone enjoyed the stay!!

We loved the cabin and the stay. Beautiful place. Had lots of fun.

Need to bring some housekeeping things to your attention- the house was NOT clean when we arrived. - There was a pair of false eyelashes sitting out on a bedside table so that obviously wasn’t cleaned. - one of the beds on the second lower level had crumbs in the sheets. - we found a vape pen under a bed when we were packing up. - the carpet on the stairs is so dirty it feels sticky in places. - on the second lower level, the exhaust vents are so completely clogged with dust and dirt, they are non-functional. - there were dirty (obviously never washed) silverware and cooking pans that had been put back into the cabinets. On the pro side, when we called for maintenance, the management company was prompt to send someone out to repair the hot tub and the can opener when we discovered it was broken. Many of the cleaning items were brought to my attention by my family members as we were packing up, so I didn’t have a chance to call Eagle Management on them. Overall I’d give maintenance a 5star and housekeeping a 2.5 star review.

Clean, loved quik checkin and out. Minor issues quickly fixed.

We were very pleased with the cabin. Plenty of room. The kitchen lights didn’t work so I called and someone came and fixed them while we were out. I was confused after I rented the cabin. When I looked at the details of the bedrooms it stated I think bedroom # 3 was a sitting area with a pullout twin bed and bedroom # 5 was a game room with queen pullout couch. I did call and your staff assured me it had 6 bedrooms with bed and the sitting area and game room were extra sleeping areas. We were very pleased.

Great follow up and communication, The cabin was nice, but needs a few upgrades and more through cleaning.

We all had a great time. The accommodations were perfect for our motorcycle trip.

The cabin was wonderful. We have stayed there before and hope to rent it again in 2021

Only improvement needed...dusting baseboards and ck shower was really corroded. Otherwoise we loved it

Cabin 6 is well equipped and has lovely lodge decor. There is a tv in every room! Plenty of space for everyone to have plenty of room. Close to the clubhouse pool too!

The cabin is really nice and spacious. The only downfall it was dusty and could use a deep cleaning carpet and all. The couches need to be upgraded

We've stayed several times with Eagles Ridge. Great for our families gathering together.

Good experience. Needed a few lightbulbs to replace burned out ones.

We stay twice a year and we always enjoy our stay. And it’s close to the strip and everything else.

Enjoyed the property. Noisy refrigerator. Needed a broom to sweep up spilled cereal.

The rooms were adequate, we only had one issue with a cabin smelling like smoke in the bottom floor. The issue was remedied right away.

Very well!! Cabins were very clean and location is great!!

Overall very good. Super quick response to internet/tv issue. Could use a few more towels in such a large cabin. May want to look at the following items: Dryer was TERRIBLE. Hot tub was leaking constantly. Cannot be good for the decking. The towel rack near shower in the upstairs bedroom was really gross with mildew. Should be replaced or just painted. The carpet on the stairs was looking a little gross. Either needs to be cleaned or replaced. The can opener does not work. Needs to be replaced. It would be great if you could add some type of piece of furniture in the kitchen/dining area for food storage to serve as a pantry of sorts. We had no place to store all of our food. The bedrooms on the middle level REALLY need to be repainted. The walls are pretty bad

We had a great time. We love the location close to attractions, and view of the big mountains.

The house was wonderful, we enjoyed having the room for our family to all stay in one place, maybe a few things were outdated but overall very nice.

The check-in process was smooth and fast. Very efficient process.

Everyone loved the cabin. Besides Tennessee people, we had guests from FL and SC. They were most impressed. There was only one washcloth and no bar soap in the master bedroom upstairs. Housekeeping brought wash cloths and we forgot to tell them about the soap. The biggest complaint was poor internet service/no service and several of the TVs did not work or only got one channel.