Charlotte

Apr 28, 2024

5.0/5.0

Great chalet. Enjoyed the location. The tv remote was missing in the theater room so we were disappointed we could not watch it in there. The maintenance man was very nice but could not help us since the remote was gone.

Cathy

Apr 15, 2024

5.0/5.0

Check in and check out process was super easy. The cabin was perfect for our family and met all of our needs during our stay. We loved the fireplace! We were surprised by how steep the driveway was - we were not expecting this. Luckily we only had two vehicles so it was not a major issue for us. The only suggestion would be to upgrade the dishwasher. It worked, but it was an older model and was very loud when you ran it.

Jessica

Jan 21, 2024

5.0/5.0

The house was just as pictured. Enough room for everyone and close to attractions

Thelma

Dec 22, 2023

5.0/5.0

The expectations were met and the responses to service requests or needs we were pleased.

Taneshia

Sep 14, 2023

5.0/5.0

I love everything, our vacation was amazing, this our second year coming and plan to come every year.

Ryan

Aug 24, 2023

5.0/5.0

The house was a lot of fun and so conveniently located - very much appreciated! The game room was great for the whole family to enjoy, and we appreciated having a large kitchen and dining space to enjoy family meals. Would be happy to stay here again.

Shannon

Jul 6, 2023

4.0/5.0

The location and set up of the home was exactly what we were looking for. We thoroughly staying here and would like to use again.

Jim

Apr 7, 2023

5.0/5.0

Great location and great amenities. This was our first visit and look forward to coming back.

Clyde

Feb 12, 2023

5.0/5.0

Great experience, stayed with eagle resort multiple times. Alway excellent service.

Kathi

Jan 15, 2023

5.0/5.0

The customer service was great and the cabin was super nice. Everyone in the office was kind and helpful when I called with questions.

Scott

Jan 8, 2023

5.0/5.0

The communication was very good. All instructions were clear and concise. Loved being able to check in and check out digitally.

Daniel

Dec 19, 2022

5.0/5.0

We have stayed in your cabins before but found this one to fit our needs really well with few minor issues

Sherry

Dec 11, 2022

5.0/5.0

The cabin was decorated for Christmas. That was a big plus we all enjoyed it so much . me and my family really enjoyed staying there. It was very clean and well-kept. We will be back….

Cheryl

Nov 27, 2022

5.0/5.0

Great location and very clean with helpful representatives when booking

Vicki

Sep 12, 2022

5.0/5.0

Our family had an awesome week! The Island was one of our favorites as well as Five Oaks Farm Kitchen restaurant.

Kimberly

Sep 7, 2022

5.0/5.0

This was our second year staying at Best of Both Worlds cabin. It’s perfect for our kids and grandkids. We loved the hot tub, the pool, and the game room.

Alan

Jul 13, 2022

5.0/5.0

Good and friendly service nice cabin all good over all experience pleasant stay 5 star rate from me

Anishma

May 22, 2022

4.0/5.0

We enjoyed our stay, things were accurate as written on the website.

Katrina

Apr 18, 2022

5.0/5.0

Very very very very good. We come to the smokies at least 3 times a year . We will be staying with u that is for sure . Thank u so so much

Jackie

Apr 5, 2022

5.0/5.0

Enjoyed our stay. Staff was very courteous on all calls.

Angela

Mar 16, 2022

5.0/5.0

First time staying with Eagles Ridge Resort. The stay was excellent. The cabin was extraordinarily clean and everything was functional. All information needed to complete our stay was received in a timely manner.

Elena

Feb 6, 2022

5.0/5.0

Everything was great. We came here and I loved you had cups, plates. Everything essential

Julie

Jan 3, 2022

5.0/5.0

The cabin was perfect. However you should have someone check all the remotes, the batteries were dead in alot of them. We did replace what we could. There were plenty of things to do or we just enjoyed staying in and enjoying family time. We loved it and thank you for making our family vacation wonderful,

Anna

Dec 20, 2021

5.0/5.0

The stay at the cabin was great the customer service was always available if we needed anything thank you.

Nina faye

Oct 8, 2021

5.0/5.0

The cabin was absolutely beautiful. We enjoyed our stay. The first night we were there we had a small problem with a tv. Your guys were there very quick and took care of it. We appreciate that.

Kimberly

Sep 6, 2021

5.0/5.0

We had a wonderful stay, and the house was perfect for our family.

Sandy

Sep 2, 2021

5.0/5.0

We liked going straight ti cabin and not having to check in and out at the office. I always recommend Eagles ridge as we have stayed with you for several years . Location if cabin was excellent and convenient for everything we did.

Shelley

Aug 5, 2021

5.0/5.0

cabin was beautiful, very clean, lots of room, modern bathrooms (2 of the four), new carpet, great location!

Amy

Jul 29, 2021

5.0/5.0

House was clean. Would suggest easier way to turn on air hockey table.

Peter

Jul 21, 2021

4.0/5.0

I was impressed with how quickly service people arrived to fix the things that weren’t working!

Chris

Jul 3, 2021

5.0/5.0

Our cabin (Best of Both Worlds) was absolutely perfect for us. It checked off everything we needed and exceeded our expectations.

Ambehr

May 30, 2021

4.0/5.0

Nice area. Clean. We are expected to pull all garbage and place in outside dumpster but there was extra no trash bags available to successfully complete task. May want to consider providing extra sturdy trash bags if you are asking guest to pull their own trash.

Linda

May 10, 2021

4.0/5.0

Love the cabin. I would suggest paper instructions for TV and DVD player. Also post checkout instructions. Previous visit there were 6 theatre chairs. Now there are only 4. Need more for a cabin that sleeps 12. Maintenance staff and customer service are great

Stephanie

Apr 27, 2021

5.0/5.0

The jacuzzi was not working and someone came within minutes to fix. The cabin was lovely, exactly as described. Even better!

Kimberley

Mar 15, 2021

4.0/5.0

The home was beautiful! We had a couple problems with lights and ceiling board was loose on the ceiling, we call at 8:30pm the guys came and made all necessary repairs in 15mins.

Sharon

Mar 10, 2021

5.0/5.0

Cabin was GREAT!!! Plenty of room, clean, close to everything and very homey with all of the decor. Even though we were there for virtual class for 16 hours, it was a very nice cabin and we were very comfortable. I would stay there again and recommend to anyone.

Remona

Jan 11, 2021

5.0/5.0

Everything was good. The staff was friendly and helpful every time I called.

Anna

Dec 22, 2020

5.0/5.0

We love the convenience of the location meets our families need from our children coming in from out of town. We are making new Christmas memories with our family. The cabin is perfect for us .

Jamie

Dec 7, 2020

5.0/5.0

Everything was nice and clean! Well decorated and was a great place for our family to stay

Kenneth

Nov 10, 2020

5.0/5.0

We really enjoyed this cabin. One of the best ones we have stayed in so far

Tammy

Nov 8, 2020

5.0/5.0

We had a great time at Best of both worlds cabin. Cabin was as pictured on the website. The only drawback was that steep driveway.

Theresa

Oct 26, 2020

4.0/5.0

Cabin wasn't as clean as it should have been. There were two dirty wash clothes left in the bathrooms. There weren't any kitchen dish towels. No toilet paper in the downstairs half bathroom. The new cookware was very nice and the fall decorations in the cabin were beautiful and a great touch.

Eric

Oct 21, 2020

5.0/5.0

Fantastic! Cabin was beautiful, staff was helpful and courteous, plan was simple.

Kay

Sep 29, 2020

5.0/5.0

Everything went well except for the weather this year but that didn't make our week bad. We had a very good time with our special friends.

Linda

Mar 16, 2020

5.0/5.0

We have stayed here many time and this time was just as excellent as the first!

Tammie

Mar 13, 2020

5.0/5.0

Great stay! The cabin was beautiful, clean and comfortable!! We really enjoyed our stay!

Natalie

Feb 24, 2020

5.0/5.0

We all had an excellent time!!!! Was quiet as well.

Gina

Jan 12, 2020

5.0/5.0

After booking our trip for one week we had to change our plans and make another week. You guys were wonderful with the changes and rescheduling of dates. The cabin was perfectly clean and had everything we needed for our family of ten ages 4-54. Any questions I had were answered in a timely manner, either by phone or message. Check in and out were very easy and pain free. We will stay with Eagle Resort again, and would definitely recommend to others.

Charles

Oct 27, 2019

5.0/5.0

Prompt with request to remove garbage, and repair gas fire place

Joy

Oct 10, 2019

5.0/5.0

Cabin was clean and as represented. Very comfortable and we enjoyed the movie room. Parking looked flat but was very steep. This was our only complaint. It met all our needs.

Lisa

Sep 16, 2019

5.0/5.0

Great! Maintenance Department responded in 15 minutes! need new mattresses

Rodney

Sep 7, 2019

5.0/5.0

Checking in and out was a breeze. The cabin was gorgeous! Our family had a wonderful time!

Michael

Aug 3, 2019

5.0/5.0

A great value for the quality of the accommodations. The only thing I would say is that the sloped or high driveway should be noted in the cabin description for people who would bring sports cars.

Liz

Jun 29, 2019

4.0/5.0

We stayed for a week in cabin #3. It was nice and clean. Bathroom has been redone and was very modern. Cabin is a little smaller than pictured in photos, but fit all 12 of our guests comfortably. The kitchen definitely needs some updating on the pots/pans and utensils. Not a lot of choices when you are preparing food and cooking meals. The air hockey table kept eating the pucks. Our garbage didn’t get picked up for the first 4 days. We had to call twice for them to come by at 10pm and get it before the animals got into it. The driveway sits on a hill. You have to be careful going up and down you don’t destroy your vehicle. The check in process was really easy and they were super friendly. Checking out was a breeze. Just a few simple things and a phone call. Overall, we would stay here again. Thank you!!

Ronald

Apr 7, 2019

5.0/5.0

Easy reservations, courteous and knowledgeable staff, great cabin locations, clean and well maintained cabin, Wi-fi, easy check out, quick response for maintenance issue. ...... However, as much as I totally respect their privilege to rent cabins just as I do, Large groups of motorcycle riders sure do disrupt the tranquility of the neighborhood cabins with the frequent pass by tours. We've had this issue before , but we typically are not prone to complain. Honestly, I think they mislead you on how many riders they slip into each rental. .... But, our vacation was GREAT in your cabin, and we expect to see you all again in November. Have a great summer!

Kathy

Mar 31, 2019

5.0/5.0

Very friendly staff. We had aime questions first night and a rep was very responsive to visit and address quickly. Cabin very nice and clean

Tim

Jan 29, 2019

5.0/5.0

All good. The only exception is it is hard to regulate the heat. Cold downstairs and very hot upstairs.

Leland

Jul 15, 2018

5.0/5.0

Great experience! Check in hostess very friendly and helpful. Easiest check out procedure i have had. Lovely, clean cabin we enjoyed immensely! Will be back!

Shannon

Mar 31, 2018

4.0/5.0

Some appliances weren’t the best, but almost everything was great!

Wendy

Jan 26, 2017

4.0/5.0

The only concern we had was that a couple of our young adults broke out in rashes after being in the hot tub. I would suggest checking that out for the future so no one else has to go through what they went through with the rashes. We were in ER3. Thanks

Lynn

Dec 26, 2016

4.0/5.0

Office staff excellent . Cabin could use some repair. Upstairs toliet runs all the time. Mattresses are old & show it. Upstairs bedrm ( 2 double beds) had very poor mattresses, bowed in middle & not fit to sleep in. Sheets were poor quality. Blankets were dirty. Plastic chair in front porch broke & my husband fell to the deck hitting his head . ( he is 70).?other than these items it was fine.

ER3 - Best of Both Worlds

Amenities

Rooms