ER64 - Heavenly Peace

The cabin was great. The fireplace wasn’t working but someone was there to fix it within 15 min. Had everything we needed right there. Our only complaint was the living room furniture wasn’t very comfortable and the beds could be better but over all it was great.

Great, easy check in cabin was clean and comfortable will be back

You all go out of your way to help. Love staying with you

Had a great time! Cabin was clean and sufficient, not much parking, but we made it work.

It was a great stay plenty of room and close to the action

We enjoyed staying at the cabin very much. We enjoyed the hot tub and cooking out on the grill. The cabin was very convenient and comfortable.

Went above expectations by helping us receive a package sent to us from home.

Stay with Eagles Ridge multiple times a year and always pleased with the service.

Cabin was clean, check in and check out was smooth and easy. Overall experience was great. The ironing bored was rusted and broken, probably needs replacing. We would stay there again.

Cabin was nice. Only concern was it seemed the hot tub thermostat needs replacing. Water was either cold ot hot. Could not achieve a happy medium.

We stay here because we have never been disappointed with the service and accommodations.

We enjoy staying at Eagles Ridge and do multiple times a year. We always recommend people stay here as well. This year was enjoyable as always except the lock on our door quit working. A repair man came out and put on a new lock. He was very nice and the issue was fixed. We did miss one night of our plans to stay there and get it fixed but was pleased with his service.

Cabin was very nice. It was clean and had all the necessary amenities. The area is quiet and secluded, but very close to Pigeon Forge. My sister and I got lost trying to get to the cabin and called Eagles Ridge after hours. The staff was very prompt in calling back and leading us on the right path. Would definitely stay with Eagles Ridge again.

The reservation process was easy, all follow up communication was helpful and appreciated. The cabin was wonderful, it was clean and well maintained. Thank you for our fantastic stay.

There were bulbs blown in ceiling fan upstairs so only had lamps and bulb blown in kitchen lighting. Could not find stopper for kitchen sink. Was going to clean out lint filter on dryer but none of us ever found where it was. Maybe was just us but might have something letting guest know where it it. We checked inside dryer, top, underneath never found it. Other than some minor things like this we had nice stay. We would like sometimes to have mountain view but not sure if you have cabins further out or further up in mountains.

Customer service was great and very attentive to any issues or concerns we had during our stay.

Cabin was very nice, clean, and check in and check out procedures were easy to follow .

The cabin was perfect, and the no contact check-in/check-out process was great.

Cabin was clean. Needed more dishes and towels. The non stick pan was not usable due to warping. Had difficulty with the internet speed not being sufficient for TV Maintenance did a good job responding to concerns.

i am a owner at eagles ridge. realized when i arrived that i had not brought my owners closet key. requested help from maint. dept they came to the rescue and got it open for me. he left and in about 30 minutes he knocked on my door and handed me a new key. that is number 1 service. that is why eagles ridge handles our rental for 12 years

Everything went smoothly. Definitely would recommend to friends and family.

In a cabin that sleeps 8, there should be backup toilet paper. We only had 4 people and ran out in one bathroom and very low in the other. Usually there is some under the sink, but not this time.

Very responsive team - phone & E-support; maintenance team. Wonderful experiences. Minor stuff -- no coffee filters; some burnt out light bulbs; some lamps with no place to plug in; hot tub was crazy hot (needed repair). These are barely blips and your team was helpful. The fact is, everyone helped and responded quickly. The place is well maintained and warmly decorated. Great shape. Clean. Loved it. A little trouble with online reservations -- promo code wasn't taken. It took a few steps to get that corrected with team support. We were very happy. Just sharing these notes since you asked.

Beautiful, clean location. Would recommend to family and friends. Will be back

The location was great. The cabin was immaculate and the area was very quiet. The only negatives were the wifi being slow (we had to tether to our cell phones to get connected), and that the bathrooms were very tight.

great job as always. that is why yall have been our management company for 12 years

excellent job by staff we own this cabin all all the employees are great. they allways call me the afternoon we are checking to ask if all ok and want to know if we need anything. would not use any other management co to handle the rental details of our cabin

The cabin had everything we needed for our stay and was clean. It met our expectations.

cabin was clean just like allways. this is the best place in the smokies and that is why we bought it 11 years ago

Service was excellent!!! We called maintenance for the hot tub and they were there within 15 minutes ( The hot tub was fine we just couldn’t figure out how to turn it on)

Nice unit with everything we need. Got a little snow while we were here!