ER46 - Cherith Brook

Our favorite place to stay while in pigeon forge. We’ve stayed in several different cabins all have been great. Customer service is great if you need something or a problem does pop up.

Cabin was clean and well stocked with everyday needs. Another excellent stay for me and my family.

The office staff are top notch as always wonderful week

Quiet, clean and convenient Fixed internet connection same day Thanks

It was nice and clean could have used a couple more rolls of tp took care of fridge problem quickly nice place

everything went great. people in the office was great. our stay was perfect. thank you earl.

The cabin was the best one so far. Especially enjoyed the location; screened in porch with a clean grill that worked great. The cabin was clean and all things worked great. With exception of the cable which I don’t see as your fault. The picture was tiling and freezing on all channels sporadically. We have staying in your cabins for 6 years and we will be back again.

Very good would definitely come again just didn’t care for the cats lol

Very good clean well stocked. Staff was friendly and very helpful.

Cabin was perfect! Everything was amazing for my family! Jacuzzi plug didn’t work well but the hot tub was perfect and the grill was new!

Directions and instructions for entering the cabin were great. It was well furnished to meet our needs. Our stay was good and we enjoyed our time. Just a few things for the next guests - bathrooms need a little more attention to cleanliness - dusting/cleaning of back of door and corners, the big windows had a large cobweb and leaves - things I know may be spring/fall items but would have been that added touch for us.

We loved the cabin!! Very nice and clean!!! We will stay again!!!

4.5 stars was all good except commode issues in bathroom with Jacuzzi started night before we were leaving. Otherwise very good

It was very convenient and a good and easy process

The online check-in and check-out was smooth and convenient. The pool area was clean and well maintained. The gas grill didn’t work well - it had to be started with a hand held lighter and only half of the grill worked. Only the shower head worked in the master bath - the tub fixture did not work. These minor issues did not affect our overall experience but thought it might be helpful to mention for the benefit of the next guests. We had a very enjoyable and relaxing stay.

Our favorite place to stay, the staff is always very attentive

Cherith Brook was a great place to stay. Good location and very nice property. Only down side was the Friday night before we left a group of kids stayed up screaming at the top of their lungs until midnight.

The house was clean. We had plenty of towels and a peaceful stay.

Loved the cabin. The tv"s in the bed toom are extremely to small.

Good . Clean. staff very helpful. Close to everything without being right in town

The only problem I had: No smart TV to stream Prime or Netflix on. I’ve refused to purchase cable for over a decade now simply because you watch more commercials that anything else. We came to relax in the cabin, not to spend any time in Pigeon Forge on attractions, so it was frustrating to watch commercials frequently. The kitchen had everything we needed to cook etc. The cabin was clean, the hot tub, recliners and gas fireplace were my favorite. After working on my feet so much it was glorious to put my feet up while the fireplace did it’s thing. Check in and check out we’re simple. Every employee we had contact with was helpful and pleasant. Honestly I would’ve given you guys 5 stars if you just updated the living room TVs to something you can stream on. Many people have either Prime, Netflix, Apple TV, Disney+, Hulu, Discovery+. Might save you guys a cable bill too and cover the initial cost of new tvs over time.

The check in process was easy. The cabin was decorated nicely with Christmas decorations. It was cozy, clean, and perfect for our getaway. The only thing I would recommend is updating your website. (Ex: Updated pictures and descriptions of beds) I specifically emailed and called ER after noticing discrepancies when trying to reserve Unit 46. Once we got to our cabin it was actually confirmed there are king beds in the cabin and no pink/purple walls! It was a great getaway and I’m looking forward to returning!

Very nice cabin. A little hard to find but nice.

We thought the Cabin was really clean and nicely kept

Great loved the cabin the kids could play and not be bunched up

Cabin was clean and nice. However the shower in the 2nd bedroom did not work and the tv in the master bedroom did not work.

The cabin was clean and comfortable, as well as stylishly decorated. The hot tub was a very welcome feature - especially after a long day walking around and seeing and experiencing the attractions! I really like that the cabin is close enough to get to the attractions within minutes, but also far enough away from the hubbub and busy crowds to feel like you can really relax and unwind. We have stayed with Eagles Ridge before and would stay with them again. Thank you!

Great we enjoyed our stay! Can’t wait to come back next year!

Great other then not knowing how to get things we needed to

They stay was great very clean Cabin it was Quiet and peaceful

Accommodations were nice, neighbors were a little loud late into the night outside.

Everything we needed to get our stay started was provide. Location was great. It was very quiet and peaceful. I do think it’s time to replace the mattress on the hide a bed. All other bed are very comfortable. I hope to see you again next year.

Besides reservation it was very good and comfortable enjoyed it

appreciated the call to ask about our check in and to check up.

Service was great. Was close to the action & had everything we needed. It is a resort area, so it is cabin-like & didn't have a "view".

Location was great loved access to the pool however the price was a bit too much..We have stayed in cabins that were much for bigger for longer periods of time much cheaper.

Nice accommodations but feel like you could be a little more generous with the towels. Only toe hand towel for 4 people. Could have used a couple extra bath towels as well. Only one kitchen towel and dish cloth. We have never stayed anywhere that an extra roll of toilet paper was not provided. Had problem with refrigerator but was addressed quickly. Bath fan didn’t work. Don’t want to be negative because we enjoyed our stay. Just feel like a few things could be added. Seemed like a dark interior. Could be made more cheerful. Might consider trimming roses in front so people aren’t stuck when getting out of car.

as usual everything was great! we have been coming to TN for almost 20 years and staying with yoi for at least 15, we love the friendliness of the staff and the cleanliness of the cabins.

Clean well stocked cabin. Convenient to everything. Fair priced. Will definitely stay again.

Magnificent!!!🤗 The cabin was very nice and had a great home like feeling!! Everything and everywhere were clean and in its place!! There is nothing for me to complain about! Also, just wanted to let you know that Patsy an Customer Service Representat was great. From the moment she answered the phone, to answering any questions I had! She was swift but made instructions very clear and made it an EASY and FAST transaction! I will most definitely be calling you back if any future trips come up!! I have saved Eagle Ridge Resort saved in my contacts! Lol!! Thank you all very much. Stay blessed!!

Check-in was easy and pleasant; cabin was nice and clean

We have stayed at Cherith Brook (ER46) many times. Improvements in bathrooms and new flooring in kitchen, living area and bathrooms looks great. We like the privacy when staying in a cabin. Motels and Hotels are noisey with other guests coming and going.

All things were good. One bathroom shower head was slightly leaking. No other issues to report. It could probably be fixed by removing and re-applying Teflon tape to the threaded joint. We had an excellent stay.

Very nice,and the cabin was nice and the staff was very very nice

Great, just wish everything worked :( the jakuzzi tub didn't work, the jets... overall was very happy.

We have stayed with you for years. Staying in 1 of 3 cabins. This is the first time we were disappointed with cabin #46. The carpet was so dirty with pet stains all over it and smelled. We have a tiny 6# non-shedding dog. And to see that people would let their pets relief themselves on the carpet is beyond me. Think it's a good idea to have tile or wood flooring in the pet friendly cabins.