ER249 - Smoky Mt Sunrise -was Taylor's Treasr

Cabin was clean Dryer needs to be cleaned We called for service and the gentleman was there in 20 minutes. I do not like the leave a message technique. We should be able to speak to someone. Thank you Adam for answering the phone! I asked for a shower chair and was denied. I thought that was pretty poor business.

Gas grill didn't work. Had to have maintenance come and he brought another grill. None of the bathrooms had wash clothes.

It was awesome , we will return in the future

Great customer service!! We have vacationed with Eagles Ridge times and have never been disappointed.

Went great!! We really enjoyed it! We will be back!

We initially reserved A Bear’s Life. Upon arrival, we were very unhappy and also highly concerned about safety. There were an absolute ton of issues from the falling apart stairs that lead to the front porch to the death trap spiral staircase to the floorboards that sink down in places and have separated completely apart in others. The master bedroom door downstairs is unable to be opened completely because of the enormous side table that is right behind it. The closet door in that bedroom is another lawsuit waiting to happen and needs to be replaced immediately. 5 of the 6 lights on the front porch stairs were not working and one had fallen completely off. The square footage of the entire place is tiny and there is absolutely no floor space to put your stuff that you brought with you and there are no empty cupboards or a pantry in the kitchen to put food and basically no countertop space either. The laundry is in the kitchen which is far from ideal. In short this place was nightmare and we didn’t even have the full amount of people that this supposedly fits. Basically every piece of furniture in this cabin needs to be replaced with smaller and higher quality furniture. The smaller furniture would give renters more space to walk around and just breathe a little. Also the front porch was crammed with junk and very unpleasant to look at. The large couch in the living room slides apart when you sit on it and the ottoman is a $10 piece bought at the Walmart or something, it can honestly hardly be called an ottoman. The next morning I called and spoke to Adam. I told him only some of these issues and that we had to be able to move. He gave me a little pushback but then graciously allowed us to move to a 4 bedroom that was available. We are forever grateful because it saved our vacation! The 2nd cabin was spacious and the screened in porch was an awesome bonus. It was clean apart from a little dusty in places and it was decorated very well. The ratings below are based on the 2nd cabin and not the first one. I wouldn’t be able to even give one star to the first cabin. I highly recommend that A Bear’s Life be given a complete overhaul before ever be rented again. Please go out and look at it for yourself and you will see all the problems I described. It’s in bad shape on top of being way too small to actually accommodate 4-6 people and all their stuff. Thank you for reading this, I know it was long but I really want you all to have happier customers in the future.

The house was very nice. May need more light on the back porch near hot tub

Cabin was clean. Checking in and out was easy. The pump on the pool was broken. We called the next day to see if it was fixed. The girl in the office knew nothing about it

The cabin was clean and neat . The only thing we have negative was that it took the grill a long time to heat up.

Easy check in. Cabin very clean. Parking not great. Overall a great weekend though.

Nice clean spacious cabin, everything was in an organized fashion. The only problem was the small parking space. We were just minutes from The Island and other fun spots in Pigeon Forge. We loved our stay at eagle ridge resort!!