ER5 - Log Heaven

Management very responsive and quick with any of our concerns.

We have stayed at Eagle Ridge several times now and always come back. Cabins are always nice, quiet, and comforting.

I love the cabins, I love the closeness to the main road. I love the peaceful feeling of being in the mountains during the winter with all the lights to look at. Very polite staff while making reservations and while checking in. Have been staying in your cabins for many years now.

So friendly and such an easy check in, great direction to the cabin.

Everything was pretty good except the sheets were scratchy and it would have been nice if there had been a toilet upstairs so if the upstairs person had to go inn middle of night, they would 't have to come down and possibly bother the ones sleeping in the sofa bed. Upstairs bed was not comfortable.

We stayed in cabin number 5 which is a very cute cabin. The view was awesome, neighborhood was quiet. It was very relaxing. These are the high points. To be honest there were some maintenance issues you may want to address. The floor in the bathroom was in need of a good scrubbing. It was noticeably dirty should be re-caulked where it meets the tub. The drain in the tub was very slow, the tub would fill up as you take a shower. The hinges on the front door need to be lubed to keep the door quiet when you open it. The upper story windows beside the fireplace are foggy dirty and need to be cleaned. The deck needs to be resealed. This is not a complaint I am just trying to help you to provide the attention to detail that your resort deserves. The staff we talked to while we were there was awesome , both the management and in housekeeping. I hope this is helpful.

A few things in our cabin needed maintenance. Upstairs fan did not work, bathroom ceiling leaked, and huge chunk of tile missing from kitchen floor.

Enjoyed our stay especially location. Hot tub needed some maintenance and a closet needs in cabin.