ER313 - Crosswinds

Crosswinds was the cleanest and best maintained cabin we've ever stayed in and we've been renting with you for 15 years

Everyone I contacted was very helpful & nice. Could have used instructions for the cabin when we came in...

The cabin was great except that there was only 2 wash cloths in the entire cabin. We had 10 people and 2 wash cloths. I think it was probably just an oversight by the person that cleaned.

We have stayed in Eagles Ridge many times over the years and we love the location and amenities. We usually stay during the spring and fall Rod Runs so we like that we can get to and from the strip without having to sit in a lot of traffic. We have always had great experiences. Unfortunately this was less than a 5 star stay. One of the bedrooms only had sheets on the bed when we arrived. We thought that was odd but just found the couple staying in that room an extra blanket and we all went to bed. Within an hour, they woke up to wet sheets. Once they stripped the bed they could see that there was a urine stain showing in the mattress and apparently still wet urine in the mattress. Needless to say they did not sleep in that bed the rest of the night. They also discovered that their toilet wouldn't flush, the plastice rod that attaches to the handle had broken, so they had to manually flush the toilet through the tank. Once I was aware of both issues I called the rental office and let them know what happened. I was told this would immediately be taken care of. We left the cabin for a few hours and when we got back, the toilet had been properly fixed, but nothing had been done with the mattress or linens. After more than 5 hours and 3 calls to the office we still had no clean linens. After inspecting the rest of the beds in the cabin we assumed that the bed should have also had some sort of mattress pad and a quilt/comforter. None of those things were in the room or in the cabin. Anyone cleaning the cabin before our arrival should have noticed that a bare mattress in the room probably wasn't normal. Yet, when I continued to call because it was getting to be almost 8 (when the office closes) I got attitude from someone in the office telling me how busy they were. I understand they were busy, but we had a couple that had slept in someone else's pee and we weren't even making a huge deal of it. We flipped the mattress and had just requested new linens and a comforter. I also would have hoped that the owners of rentals would have taken the time of being in quarantine to their advantage by having their cabins deep cleaned. This cabin needs a deep clean desperately. Walking around, especially on the carpet, barefooted our feet were black. The curtains and window coverings were very dusty, the potpourri in the master bath has mold growing on it. I understand that those are not things that are included with the normal cleaning service, but again no one was in those cabins for a few months and that would be the perfect opportunity to have the carpets cleaned, wash the curtains and blinds, and do some much needed upkeep. Overall, we still love Eagles Ridge, and have never had a negative experience in any of the other cabins we have stayed in before. And we will continue to stay here, I truly believe that this was fluke experience, but it did cause me to only give 4 stars for this stay.

Everything was very good really enjoyed the stay I would recommend to anyone

Accommodations was perfect. Just what our family expected to see. Clean and comfortable. Theater was a great area. Will stay here again.

Everything from checking in to checking out was smooth and professional. We did have one issue and it was quickly resolved.

The reservation process was very easy, I even requested a change in my original reservation and the staff was vary accommodating. When we arrived the outside of the cabin was very clean and well maintained. Inside the cabin was even nicer. Everything that was promised was delivered. I had called maintenance with a few small requests and they responded in minutes, very helpful. Thank you we will be back!

We were a little concerned by the parking situation. Felt maybe a small fence or guard rail would have been appropriate as it is a significant drop off on both sides of the driveway. Overall was a great cabin with an excellent layout for our large family. Really enjoyed the game room and mini theater.

Very quick easy check in. When had any questions or issues always had quick response.

The team from checki-in to customer support was extremely polite and helpful.

The cabin was beyond my expectations. The staff was amazing and helpful.

Perfect weekend get away with my life long girl friends.

Very professional and courteous staff! Fast check in and check out service!

Great communication and check in. Follow up call meant a lot and you all did excellent on walking through the process.

I am very pleased and happy with my stay. The staff was very pleasant and helpful. I would definitely use this resort again and recommend it to others.