ER257 - Mountain Charm

Cabin was clean and beautiful. My husband and I enjoyed our stay. Only one little issue. We did not dirty enough dishes to run dish washer, I washed by hand, but could not find the drainer baskets for the sink. We adapted. We definitely will use Eagle Ridge again!!!

Everything was great except the heat had been turned off when we arrived. The cabin was freezing. It took several hours to warm up.

Convenient to Dollywood & Publix. Loyalty program would be nice. Third time we have booked with Eagles Ridge since Thanksgiving 2021.

The cabin was easy to find, close to everything and was spotless! We enjoyed our stay and would book again.

The cabin was clean and beautiful. It was in a great location.

Everything was fabulous and clean, the only thing is the mixer, and the toster is broken. Other then that it was great.

Love the location and cleanliness of the cabins. Have stayed with you all a few times and have been satisfied every time.

Everything was wonderful!! The cabin was beautiful and we enjoy our time in the cabin!!

ER 257 Beautiful only thing wrong is electric Can Opener needs replacing.

I have stayed with y’all multiple times over the years and we have enjoyed every cabin. Recommend cleaning windows though.

Great cabin and easy check in and out and location was great.

Cabin was clean, easy to find. Check in and out was smooth. Small maintenance request was handled promptly. Deb & Don are fantastic!

Always very helpful when we needed to call for repairs or questions

It was an amazing stay! We very much appreciate the hospitality!

Not enough towels for 6 people for 3 nights and not enough toilet paper. But otherwise a great stay!

We absolutely loved the cabin it was very clean and the online description was exactly spot on we could tell they updated and remodeled this cabin and they really did a beautiful job I loved the lit up trees on the front porch! The one and only thing we wished it had was a pool table and the Wi-Fi worked for the first day and then stopped working but I did not call the office to let them know I’m sure they would have attempted to fix it but overall it’s a perfect adorable cabin. I would definitely rent it again 🤣

Stay was awesome no problems at all. Hopefully will be staying there again

The cabin was terrific, clean and well equipped. We were extremely happy with our cabin. Was a little dark and could use some more lighting.

Checkin in was fast and easy, the cabin was just as the pictures online, very clean and nice.

You all were wonderful everything were in working condition and looks great, thank you I would recommend this resort to everyone and right off parkway where all the entertainment is located, Love it❤❤💯💯

Very well maintained cabin. Two issues the upstairs shower leaked into kitchen below maintenance came our and looked at. The upstairs bedroom was soooo hot.

Great house could use better light in kitchen and shower door upstairs

The cabin was awesome! We loved the way it was decorated. Staff was friendly and helpful. Will recommend this cabin to our friends and family.

Loved the check in and check out process. However; it would have been nice to have a map of the property and book of local places to dine or for amusement. We never did find the pool.

The cabin trip with my family was awesome!! Love the check in process!!

You guys did awesome!!! We was so pleased and happy with how clean and beautiful our cabin was!! Your staff was very nice and friendly and so helpful.. We will most definitely book with y’all again thank y’all so much !!

Everything was great! The cabin was decorated beautifully. There was plenty of room for our family of 6

Great location! Porch needed a little TLC but everything else was great.

The cabin was very clean, easy checkin, keyless entry nice.

Our stay was nice. Check in was very easy. Just a couple of things that might make the next family’s stay better. The upstairs bathroom had long black hair in the floor. I cleaned up some with toilet paper. (Don’t know if it was housekeeping’s or the last occupants). Need sink stoppers in kitchen, and pot holders. Downstairs bedroom closest to the bathroom our one yr old grand baby found a pill in the floor that didn’t get vacuumed up from last guest. Also we had to purchase more toilet paper for both bathrooms for our 3 night stay. (Looked under sink for more). Downstairs bathroom could have used more towels. 3 adults and a child downstairs. Only 5 towels for three nights. All these things could make a stay much more pleasant. Thanks!

Our family stayed in R257-Mountain Charm and it was beautiful. We stated during the Thanjsgiving holiday and our cabin was beautifully decorated for Christmas. It was very clean and accommodated our family of 8. There were enough linens for us to use but it did not have utensils for eating. I would definitely recommend using this resort.

We love everything about the cabin that we rent. We stay there every year for our annual girls weekend

The check in clerk was SO nice, the cabin was clean and well stocked.

Great customer service- very quick response time both times we used trouble with the TV service. Maintenance was very nice. Enjoyed the cabin. Wish this one would have a enough room for a pool table or something for the teenagers.

Nice cabin Service excellence Would have been nice closer to the pool

Everything was great and if I had a question about anything that staff was quick to answer for me.

Everything was GREAT. We are planning on a return trip soon.

The stay was great. We have stayed with you several times. There are only a couple things on this cabin that could stand some improvement. First, there was no blow dryer. Every cabin we have stayed in with you has had a blow dryer so I did not bring one. This one did not. The other thing is that we were only given two dishwasher tablets and stayed for three days so we were short. Thanks

Loved the cabin but a couple of small things might require attention. Very cold around doors and windows. Perhaps caulking might help. All electrical plug ins need to b replaced. U couldn't get anything u plugged in like hair dryer to stay.

The cabin was perfect for our family, clean, comfortable and cozy. Highly recommend.

Have been staying here for many years. The only problem I have is the price is really beginning to be way to much. When you can get a hotel suite for half the price. We don't cook only use for a place to shower sleep n rest. May be getting hotel from now on sorry.

No one could seem to give me the right wifi address and 2 rolls of tissue paper for 6 people was not quite enough. Also, I called to check out around 9:45 a.m. and got a live person. When I got home 4 hours later, someone called to see if we had checked out.