ER316 - Black Bear Hideaway

I had an Easy and quick contactless check in and check out

The cabin was clean and private. It did need some updating and more detailed cleaning, but overall it was great. The large window was broken and the upstairs toilet had issues flushing.

Excellent customer service and cabin very nice and clean . Had everything you need

The cabin was nice. Was well maintained. The hot tub couldve been warmer but over all it was okay ❤️

Cabin was nice but not the cleanest. Could write my name in the dust on the gas log heater moldy coffee grounds left in coffee pot. Filthy oven

Loved the cabin we stayed in!!! It was very cozy!!

Overall, very well! The cabin was nice minus some repairs that needed to resolved. We needed assistance, but no one answered the phone.

The staff was very friendly and helpful when we had a family emergency and needed to reschedule our trip at the last minute. The cabin needed some attention. The upstairs bathroom had brown water spots all over the walls and just didn’t appear very clean. Neither did the dated carpet. The pipes made hammering noises when the showers were running and the mattress in the downstairs bedroom was terribly uncomfortable. The railing on the loft was wiggly and there was a visible gap at the front door that allowed cold air to pass through making the downstairs still cold while the upstairs was hot.

The cabin was really nice. Just enough room for the 3 of us. Kitchen could have used a mixing bowl. Couldn't get our game system to work on the tvs. Carpet was a little on the messed up side. But that was minor stuff. We played cards instead of playing his game. And used a cereal bowl to mix up pancakes. So overall was great and would stay again. Best hotter we've had in all of our previous stays. Thank you for the great mini vacation.

Have no complains check in was quick and easy. Clean room

Nice cabin smaller than thought. Not big enough for 8 people. Was dirty could write name on furniture. Party of 4 spent one night and headed back home after a 6 hour drive because of the dust caused severe allergy symptoms for the two 4 year olds. Pipes sound like they are coming through the walls went taking shower. No cable for 2 days which was a disappointment for other children. Overall this was my first time and everything else I enjoyed. Even the snow. Staff was great and plan on coming again but cleaner cabin.

Confusion on how to light fireplace, or use DVD player can be alleviated with instructions on refrigerator. Also, upper level is a sauna when downstairs is 69 degrees. Loved the cabin though!

The house was clean was perfect for the family. The view was great.

Just left my stay was awesome. The check in/check out process was exceptional. The cabin was nice and clean. The jetted tub was great. The staff was wonderful called to check in on us during our stay. We enjoyed ourselves will be using Eagles Ridge for future stays.😍😍

Had a great family experience! the cabin worked out better for my family as far as privacy and accommodations. the price of the stay was equal to that of cramming into a motel room with less space and having a far better view and less traffic on the road. we had a great stay and will be using for our stays in the future.

Black Bear Hideaway is very nice cabin! Had everything we needed.. The upstairs bedroom and bathroom needs updated. It does not go with the rest of the cabin! But other than that nice place.

Clean and comfortable with easy access, called about garbage and was picked up within 10 minutes

Everything was fairly clean, we have plenty of extra towels. All Appliances were working . We have a trouble with the Hottub the second day of our vacay and maintanace arrived less than 40 min later after I place my call. The 2 things that were lil concern: microwave vent was dirty and one of the stove burners is crooked. Nothing crazy but fixable. Other than that, everything was great!

Everything was great! We would love to come stay again in the future.

It was good. When to mining for gens. Then to pancakr

front desk fantastic cabin was really goon....maybe less stairs would have been better

We enjoyed our stay. The accommodations really met our needs and the location was great.

Very nice clean cabin. We really enjoyed our time at the cabin.

The cabin qas great for size but could use some updating

I loved the cabin. Would definitly stay with you again.

My family and I loved the black bear hideaway! Spacious, comfortable, and the hot tub was very relaxing! We can't wait to visit again my three kids didn't want to leave the cabin! We really loved it. The ladies at the front desk we're very helpful and got right on the call to maintenance to light the pilot light in the upstairs bedroom. Thanks for having us!

Super easy to book. Super easy to check in. It's always a pleasure to stay in Eagles Ridge.

Really clean and fun great location and quiet will be back in futuewy

The only complaint that we have is that there was a critter in the attic at night. Possibly a squirrel or possum. It made a lot of noise at night, running around above the bedroom in the upstairs.

Very nice cabin, enjoyed everything in pigeon forge, very pricey place to visit

We have been staying at eagles ridge for awhile now and this was the first time we were not pleased with our cabin. Cabin could use a good cleaning. We love the location and the staff is always very friendly.

We loved all the detailing of the cabin and the atmospher surrounding it.