ER3 - Best of Both Worlds

Our family had an awesome week! The Island was one of our favorites as well as Five Oaks Farm Kitchen restaurant.

This was our second year staying at Best of Both Worlds cabin. It’s perfect for our kids and grandkids. We loved the hot tub, the pool, and the game room.

Good and friendly service nice cabin all good over all experience pleasant stay 5 star rate from me

We enjoyed our stay, things were accurate as written on the website.

Very very very very good. We come to the smokies at least 3 times a year . We will be staying with u that is for sure . Thank u so so much

Enjoyed our stay. Staff was very courteous on all calls.

First time staying with Eagles Ridge Resort. The stay was excellent. The cabin was extraordinarily clean and everything was functional. All information needed to complete our stay was received in a timely manner.

Everything was great. We came here and I loved you had cups, plates. Everything essential

The cabin was perfect. However you should have someone check all the remotes, the batteries were dead in alot of them. We did replace what we could. There were plenty of things to do or we just enjoyed staying in and enjoying family time. We loved it and thank you for making our family vacation wonderful,

The stay at the cabin was great the customer service was always available if we needed anything thank you.

The cabin was absolutely beautiful. We enjoyed our stay. The first night we were there we had a small problem with a tv. Your guys were there very quick and took care of it. We appreciate that.

We had a wonderful stay, and the house was perfect for our family.

We liked going straight ti cabin and not having to check in and out at the office. I always recommend Eagles ridge as we have stayed with you for several years . Location if cabin was excellent and convenient for everything we did.

cabin was beautiful, very clean, lots of room, modern bathrooms (2 of the four), new carpet, great location!

House was clean. Would suggest easier way to turn on air hockey table.

I was impressed with how quickly service people arrived to fix the things that weren’t working!

Our cabin (Best of Both Worlds) was absolutely perfect for us. It checked off everything we needed and exceeded our expectations.

Nice area. Clean. We are expected to pull all garbage and place in outside dumpster but there was extra no trash bags available to successfully complete task. May want to consider providing extra sturdy trash bags if you are asking guest to pull their own trash.

Love the cabin. I would suggest paper instructions for TV and DVD player. Also post checkout instructions. Previous visit there were 6 theatre chairs. Now there are only 4. Need more for a cabin that sleeps 12. Maintenance staff and customer service are great

The jacuzzi was not working and someone came within minutes to fix. The cabin was lovely, exactly as described. Even better!

The home was beautiful! We had a couple problems with lights and ceiling board was loose on the ceiling, we call at 8:30pm the guys came and made all necessary repairs in 15mins.

Cabin was GREAT!!! Plenty of room, clean, close to everything and very homey with all of the decor. Even though we were there for virtual class for 16 hours, it was a very nice cabin and we were very comfortable. I would stay there again and recommend to anyone.

Everything was good. The staff was friendly and helpful every time I called.

We love the convenience of the location meets our families need from our children coming in from out of town. We are making new Christmas memories with our family. The cabin is perfect for us .

Everything was nice and clean! Well decorated and was a great place for our family to stay

We really enjoyed this cabin. One of the best ones we have stayed in so far

We had a great time at Best of both worlds cabin. Cabin was as pictured on the website. The only drawback was that steep driveway.

Cabin wasn't as clean as it should have been. There were two dirty wash clothes left in the bathrooms. There weren't any kitchen dish towels. No toilet paper in the downstairs half bathroom. The new cookware was very nice and the fall decorations in the cabin were beautiful and a great touch.

Fantastic! Cabin was beautiful, staff was helpful and courteous, plan was simple.

Everything went well except for the weather this year but that didn't make our week bad. We had a very good time with our special friends.

We have stayed here many time and this time was just as excellent as the first!

Great stay! The cabin was beautiful, clean and comfortable!! We really enjoyed our stay!

We all had an excellent time!!!! Was quiet as well.

After booking our trip for one week we had to change our plans and make another week. You guys were wonderful with the changes and rescheduling of dates. The cabin was perfectly clean and had everything we needed for our family of ten ages 4-54. Any questions I had were answered in a timely manner, either by phone or message. Check in and out were very easy and pain free. We will stay with Eagle Resort again, and would definitely recommend to others.

Prompt with request to remove garbage, and repair gas fire place

Cabin was clean and as represented. Very comfortable and we enjoyed the movie room. Parking looked flat but was very steep. This was our only complaint. It met all our needs.

Great! Maintenance Department responded in 15 minutes! need new mattresses

Checking in and out was a breeze. The cabin was gorgeous! Our family had a wonderful time!

A great value for the quality of the accommodations. The only thing I would say is that the sloped or high driveway should be noted in the cabin description for people who would bring sports cars.

We stayed for a week in cabin #3. It was nice and clean. Bathroom has been redone and was very modern. Cabin is a little smaller than pictured in photos, but fit all 12 of our guests comfortably. The kitchen definitely needs some updating on the pots/pans and utensils. Not a lot of choices when you are preparing food and cooking meals. The air hockey table kept eating the pucks. Our garbage didn’t get picked up for the first 4 days. We had to call twice for them to come by at 10pm and get it before the animals got into it. The driveway sits on a hill. You have to be careful going up and down you don’t destroy your vehicle. The check in process was really easy and they were super friendly. Checking out was a breeze. Just a few simple things and a phone call. Overall, we would stay here again. Thank you!!

Easy reservations, courteous and knowledgeable staff, great cabin locations, clean and well maintained cabin, Wi-fi, easy check out, quick response for maintenance issue. ...... However, as much as I totally respect their privilege to rent cabins just as I do, Large groups of motorcycle riders sure do disrupt the tranquility of the neighborhood cabins with the frequent pass by tours. We've had this issue before , but we typically are not prone to complain. Honestly, I think they mislead you on how many riders they slip into each rental. .... But, our vacation was GREAT in your cabin, and we expect to see you all again in November. Have a great summer!

Very friendly staff. We had aime questions first night and a rep was very responsive to visit and address quickly. Cabin very nice and clean

All good. The only exception is it is hard to regulate the heat. Cold downstairs and very hot upstairs.

Great experience! Check in hostess very friendly and helpful. Easiest check out procedure i have had. Lovely, clean cabin we enjoyed immensely! Will be back!

Some appliances weren’t the best, but almost everything was great!

The only concern we had was that a couple of our young adults broke out in rashes after being in the hot tub. I would suggest checking that out for the future so no one else has to go through what they went through with the rashes. We were in ER3. Thanks

Office staff excellent . Cabin could use some repair. Upstairs toliet runs all the time. Mattresses are old & show it. Upstairs bedrm ( 2 double beds) had very poor mattresses, bowed in middle & not fit to sleep in. Sheets were poor quality. Blankets were dirty. Plastic chair in front porch broke & my husband fell to the deck hitting his head . ( he is 70).?other than these items it was fine.